Technical Specialist – Hardlines Engineer

Bureau Veritas Group

. Provide technical, client, and business-line support to the Americas region and global business line .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of Hardlines, Toys, and Juvenile Products, with a strong ability to interpret regulations and standards. Capable of providing technical support, developing training, and enhancing client satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

Hardlines Technical ExpertiseRegulatory InterpretationCustomer Service ExperienceStatistical Procedures KnowledgeTechnical Training Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardlines Technical ExpertiseRegulatory InterpretationStatistical ProceduresLaboratory Instrumentation FamiliaritySOP DevelopmentTechnical Marketing ContentTesting Methodology AdherenceCapacity PlanningNew Service DevelopmentClient Project Support

Soft Skills

Organizational SkillsInterpersonal SkillsProblem-Solving SkillsCommunication SkillsAbility to Work Under Pressure

Tools & Technologies

Microsoft Office SuiteLotus NotesStatistical Packages

Industry Keywords

Customer SatisfactionTechnical GovernanceService ExpansionContinuous ImprovementMarket Opportunities

About the role

Key responsibilities & impact

Provide technical, client, and business-line support to the Americas region and global business line
Support technical services, strategy, new product development, global processes, capacity planning, and technical governance
Seek opportunities for new products and revenue through service expansion, new service development, and customer inquiries
Monitor, develop, and manage technical aspects of globally executed regulatory services for Americas customers
Maintain awareness of industry best practices and standards and provide technical insight, interpretations, and recommendations
Respond to technical questions from the Tech Inquiry Mailbox accurately and within target turnaround times
Draft and develop SOPs, methods, work instructions, and standard interpretation practices
Develop and conduct technical training for internal and external audiences in the Americas
Understand client needs and match them to Bureau Veritas testing offerings
Monitor customer inquiries and identify potential new services and market opportunities
Monitor regulatory and industry-standard changes and update or develop testing methodologies
Resolve technical issues involving regional sites and clients
Participate in global processes and continuous improvement
Improve client satisfaction with Lab Managers/Directors and Business Development teams
Support client projects, regulatory interpretations, knowledge-product sales, technical marketing content, RFPs, new-service implementation, testing methodology adherence, audits, complaint investigations, and regional capacity planning

Requirements

What you’ll need

Extensive knowledge of applicable Hardlines, Toys and Juvenile Products technical expertise, concepts, processes, and equipment
Ability to work with customers, determine requirements, secure additional business, define and assist in solving problems, and ensure customer satisfaction
Ability to work under pressure, handle crisis situations, and balance several tasks simultaneously
Highly developed organizational and interpersonal skills; ability to work independently and in a team environment
Ability to interpret regulations and standards
Strong math skills and working knowledge of statistical procedures
Medium to high proficiency in Microsoft Office Suite, Lotus Notes, and statistical packages
Familiarity with laboratory instrumentation and equipment
Excellent oral and written communication and presentation skills
Technical aptitude and ability to assimilate and assess new information and develop plans
Ability to prioritize and perform required follow-up
Ability to travel up to 20% in the USA, with limited international travel
Bachelor's degree in a related field required; Master's degree a plus
Minimum of 5 years' experience with customer services and/or direct customer interface
2–3 years of relevant experience in the assigned service line or related discipline required