Technical Specialist – Softlines

Bureau Veritas Group

. Provide technical, client, and business line support to the Americas region and global business line .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge in technical services, regulatory compliance, and customer support, with a strong ability to develop and conduct training sessions. Proficient in interpreting regulations and standards while improving internal quality systems and client satisfaction.

Highest-signal resume keywords

Technical Services SupportRegulatory Compliance InterpretationCustomer Service ExperienceStatistical Procedures KnowledgeMicrosoft Office Suite Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportRegulatory InterpretationStatistical AnalysisLaboratory Instrumentation FamiliaritySOP DevelopmentCapacity PlanningNew Product DevelopmentQuality Systems ImprovementTechnical Training DevelopmentService Expansion Strategies

Soft Skills

Excellent Communication SkillsPresentation SkillsClient Relationship Management

Tools & Technologies

Microsoft Office SuiteLotus NotesStatistical Packages

Industry Keywords

Technical GovernanceCustomer InquiriesContinuous ImprovementService OpportunitiesAmericas Region

About the role

Key responsibilities & impact

Provide technical, client, and business line support to the Americas region and global business line
Support technical services, strategy, new product development, global processes, capacity planning, and technical governance
Seek opportunities for new products and revenue through service expansion, new service development, and customer inquiries
Monitor, develop, and manage technical aspects of regulatory-related services for Americas-region customers
Provide technical insight, interpretations, and recommendations to clients and colleagues
Maintain and improve internal quality systems and technical service processes
Respond to technical questions from the Tech Inquiry Mailbox
Draft and develop SOPs, methods, work instructions, and standard interpretation practices
Develop and conduct technical training sessions in the Americas region
Match client needs and expectations to Bureau Veritas testing offerings
Monitor customer inquiries and identify potential service opportunities
Monitor regulatory and industry-standard changes and update or develop testing methodologies
Resolve technical issues across the region, internally and with clients
Participate in global processes and continuous improvement
Improve client satisfaction with Lab Managers/Directors and Business Development teams

Requirements

What you’ll need

Bachelors in related field required; Masters a plus
Minimum of 5 years experience with Customer services and/or direct customer interface
2-3 years of relevant experience required in assigned service line or related discipline
Extensive knowledge of applicable areas of expertise, concepts, processes, and equipment
Ability to interpret regulations and standards
Strong math skills and working knowledge of statistical procedures
Medium to high level of proficiency in Microsoft Office Suite, Lotus Notes and statistical packages
Familiarity with laboratory instrumentation and equipment
Excellent oral and written communication skills, including ability to deliver presentations
Ability to travel up to 20% of the time in the USA, with limited international travel
An equivalent combination of education and experience may be accepted in lieu of the above