Technical Specialist – Softlines

Bureau Veritas Group

. Provide technical, client, and business-line support for the Americas region and global business line .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support, client engagement, and regulatory compliance within the Americas region. Proficient in developing training, drafting SOPs, and identifying new service opportunities to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Technical SupportRegulatory ComplianceCustomer Service ExperienceStatistical ProceduresMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical GovernanceNew Product DevelopmentQuality Systems ManagementLaboratory Instrumentation FamiliarityStatistical AnalysisSOP DevelopmentCapacity PlanningMarket Trend AnalysisTechnical Training DevelopmentProblem Resolution

Soft Skills

Excellent Communication SkillsPresentation Ability

Tools & Technologies

Microsoft Office SuiteLotus NotesStatistical Packages

Industry Keywords

Regulatory StandardsCustomer InquiriesService ExpansionContinuous ImprovementClient Satisfaction Initiatives

About the role

Key responsibilities & impact

Provide technical, client, and business-line support for the Americas region and global business line
Support technical services, strategy, new product development, global processes, capacity planning, and technical governance
Identify opportunities for new products and revenue through service expansion, new service development, and customer inquiries
Monitor, develop, and manage technical aspects of regulatory-related services for Americas customers
Provide technical opinions, interpretations, and recommendations to clients and colleagues
Maintain and improve quality systems and technical service processes
Respond to technical questions through the Tech Inquiry Mailbox
Draft and develop SOPs, methods, work instructions, and standard interpretation practices
Develop and conduct technical training sessions across the Americas
Match client needs with Bureau Veritas testing offerings
Monitor customer inquiries and market trends to identify new service opportunities
Monitor regulatory and industry-standard changes and update or develop testing methodologies
Resolve technical issues and problems across the region
Participate in global processes and continuous improvement
Support client satisfaction initiatives with Lab Managers/Directors and Business Development teams
Support audits, correlation programs, complaint investigations, testing methodology adherence, and regional testing capacity alignment

Requirements

What you’ll need

Bachelor’s degree in a related field required
Minimum of 5 years of experience with customer services and/or direct customer interface
2–3 years of relevant experience required in the assigned service line or related discipline
Extensive knowledge of applicable areas of expertise, concepts, processes, and equipment
Ability to interpret regulations and standards
Strong math skills and working knowledge of statistical procedures
Medium to high proficiency in Microsoft Office Suite, Lotus Notes, and statistical packages
Familiarity with laboratory instrumentation and equipment
Excellent oral and written communication skills, including presentation ability
Ability to travel up to 20% in the USA, with limited international travel
Master’s degree is a plus
For Manager track: more than 10 years of relevant experience, 5 years in marketing/product development/business development, and MBA is a plus