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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in user research, interaction design, and visual identity development while effectively linking business goals to user needs. Proven experience in mentoring designers and leading teams to create impactful customer experiences.
Highest-signal resume keywords
User ResearchInteraction DesignVisual Identity DevelopmentMentoring DesignersClient Presentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User ResearchInteraction PatternsDesign SystemsVisual IdentityContent StructureMicrocopyDesign DocumentationCo-DesigningInsight TransformationPortfolio Development
Soft Skills
EmpathyClear CommunicationCollaborationCuriosityInfluencing Decisions
Industry Keywords
Public SectorHealthcare IndustryTechnology CompanyConsulting CompanyCommunity Building
About the role
Key responsibilities & impact- Champion users on client projects, shaping products that work for people and for the business
- Lead and support other designers
- Take on ambiguous problems where the answer is not obvious yet
- Work closely with organisations to help accelerate value delivery and create outstanding customer experiences
- Present and advise clients in written, visual, and in-person formats
- Link business goals to user needs with senior stakeholders
Requirements
What you’ll need- Genuine curiosity and a desire to keep learning
- Empathy and respect for colleagues and clients
- A pragmatic eye for “good enough”, avoiding unnecessary “gold-plating”
- Comfortable co-designing with others
- Clear, open communication
- A desire to see others succeed, rather than wanting to be the Hero
- Confidence to influence decisions across teams and stakeholders
- Care for the people and pressures involved in client projects
- A portfolio of polished, interactive client work
- Strong grasp of interaction patterns, and when to bend them
- Experience of user research: workshops, interviews and observation
- Experience turning insight into several distinct design options
- Experience shaping visual identity, content structure and microcopy
- Experience mentoring designers and leading a small team
- Confidence presenting and advising clients, whether written, visual or in person
- Ability to link business goals to user needs with senior stakeholders
- Experience in the public sector and healthcare industry (desirable)
- Experience working in a technology or consulting company (desirable)
- Involvement in community building via blogs, talks, meetups, or other means (desirable)
- Experience building design systems and documenting designs at the right level of detail (desirable)
Benefits
Comp & perks- 25 days Annual Leave (plus bank holidays)
- An additional day of paid leave for celebrations
- 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)
- Monthly Wellness Allowance
- Annual Learning and Development Allowance
- Paid time off for Life Events
- Matched Employer Contributed Pension (5%)
- Life assurance based on 4 x your salary
- Access to an Employee Assistance Programme
- Enhanced Family Leave
- Eligibility for a 6-month sabbatical after 3 years’ service
- Enhanced company sick pay
- A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)
- Exciting calendar of Burendo social events and activities