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Client Financial Services Representative
Burrell Behavioral Health. Follow up with insurance payers to secure timely resolution of unpaid, underpaid, or denied claims .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in insurance billing and collection practices, including proficiency in CPT and ICD-10 coding. Capable of analyzing accounts receivable reports and resolving claims issues while maintaining high standards of professionalism and service.
Highest-signal resume keywords
Insurance Billing And Collection PracticesCPT CodingICD-10 CodingAccounts Receivable AnalysisClaims Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingBilling Guidelines ComplianceReimbursement Issue ResolutionClaims ResubmissionClaims AppealPayer Requirements KnowledgeAging Trends AnalysisMedical Terminology KnowledgeInsurance CorrespondenceElectronic Funds Transfers (EFTs)
Soft Skills
ProfessionalismCommunicationTeam CollaborationOrganizational SkillsPrioritization
Tools & Technologies
Payer WebsitesProvider PortalsSecure MessagingTelephone Outreach
Industry Keywords
Explanations Of Benefits (EOBs)Billing And Coding GuidelinesInsurance InquiriesFinancial Outcomes Improvement
About the role
Key responsibilities & impact- Follow up with insurance payers to secure timely resolution of unpaid, underpaid, or denied claims
- Investigate account issues using payer websites, provider portals, secure messaging, telephone outreach, and insurance correspondence
- Resolve billing and reimbursement issues by correcting, resubmitting, or appealing claims when appropriate
- Review and respond to insurance inquiries and correspondence with accuracy, professionalism, and a commitment to excellent service
- Run and analyze accounts receivable reports to identify aging trends, reimbursement barriers, and opportunities for improvement
- Ensure claims comply with applicable billing and coding guidelines, payer requirements, and contract terms
- Document procedures, communicate recurring issues, and help streamline processes that improve efficiency and financial outcomes
- Collaborate with team members while independently organizing and prioritizing assigned accounts
Requirements
What you’ll need- High school diploma or GED
- Experience with and knowledge of insurance billing and collection practices
- Working knowledge of CPT and ICD-10 coding
- Knowledge of electronic funds transfers (EFTs), explanations of benefits (EOBs), and medical and insurance terminology
Benefits
Comp & perks- Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
- Mileage Reimbursement – Company paid for work functions requiring travel
- Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
- Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
- Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
- Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
- Top-notch training: initial, ongoing, comprehensive, and supportive
- Career mobility: advancement opportunities/promoting from within
- Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
- Smoke and Tobacco Free Workplace