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Incident Management Specialist
Burrell Behavioral Health. Review, evaluate, and process incident reports submitted through enterprise reporting systems .
About the role
Key responsibilities & impact- Review, evaluate, and process incident reports submitted through enterprise reporting systems
- Coordinate timely routing of incidents to appropriate Clinical Risk Specialists and operational leaders
- Classify incidents according to established organizational guidelines and reporting requirements
- Facilitate state-required EMT reporting and other regulatory submissions within required deadlines
- Monitor incident progress and follow up to ensure cases move efficiently through the incident management process
- Maintain accurate, complete, and confidential records within the incident management system
- Communicate with staff and leaders to obtain missing information and support reporting compliance
- Provide guidance and customer support regarding incident reporting procedures and processes
- Prepare routine reports and summaries related to incident activity and program performance
- Support the Clinical Risk Management team during significant organizational events and initiatives
- Perform additional duties as assigned
Requirements
What you’ll need- Associate degree required, or an equivalent combination of education and relevant healthcare or quality-related experience
- One year of experience in healthcare, quality improvement, compliance, risk management, or administrative support preferred
- Experience utilizing electronic documentation or reporting systems preferred
- Ability to research, interpret, and apply state and federal laws, regulations, and certification standards related to client or patient events
- Strong organizational and time-management skills with the ability to prioritize multiple responsibilities
- Excellent attention to detail and commitment to accuracy
- Strong written and verbal communication skills
- Proficiency with electronic reporting and documentation systems
- Ability to maintain strict confidentiality and handle sensitive information appropriately
- Strong customer service orientation and interpersonal skills
- Ability to work independently while following established procedures and guidelines
- Work schedules may occasionally include evenings, weekends, holidays, or extended hours based on operational needs
Benefits
Comp & perks- Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
- Mileage Reimbursement – Company paid for work functions requiring travel
- Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
- Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
- Paid time off
- Health, dental, and vision benefits
- Retirement benefits
- Life insurance
- Top-notch training: initial, ongoing, comprehensive, and supportive
- Career mobility and advancement opportunities
- Welcoming, warm, supportive work culture promoting wellbeing, health, and happiness
- Smoke and Tobacco Free Workplace