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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer advocacy by providing exceptional service and support, ensuring customer satisfaction and retention. Possesses effective communication and problem-solving skills to manage relationships with digital-first customers in a fast-paced environment.
Highest-signal resume keywords
Customer AdvocacyTechnical SupportProblem SolvingOrganizational SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft OfficeWeb BrowsersDigital OfferingsBanking ProductsTime Management
Soft Skills
Interpersonal SkillsWritten CommunicationVerbal CommunicationAdaptabilityAttention to Detail
Certifications & Qualifications
High School DiplomaBusey Account
Industry Keywords
Customer SatisfactionCustomer RetentionDigital Customer SupportBanking Experience
About the role
Key responsibilities & impact- Serve as a customer advocate to earn trust and loyalty through unparalleled service and support
- Manage relationships with digital-first customers
- Encourage use and adoption of digital offerings while providing proactive support
- Ensure customer satisfaction and retention
- Deliver technical, troubleshooting, and service support via phone, chat, and email
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Attend and participate in training sessions and team meetings
- Adapt to change and respond to requests professionally and positively
- Maintain customer confidence and protect bank operations by keeping information confidential
- Inform and refer customers for products and services when appropriate
- Perform outbound calls to customers as needed to deliver exceptional service
Requirements
What you’ll need- High School diploma required
- Knowledge of Microsoft Office required
- Basic knowledge of web browsers, digital offerings, and products and services
- Have or be able to obtain a Busey account with online/mobile banking
- Strong organizational skills
- Strong interpersonal, written, and verbal communication skills
- Ability to analyze and solve problems efficiently and accurately
- Ability to maintain mental concentration and visual attention to detail
- Ability to effectively manage time
- Desire and willingness to assist customers and resolve issues
- Ability to work independently and in a fast-paced, team environment
- Previous banking experience preferred, but not required
Benefits
Comp & perks- 401(k) match
- Profit sharing
- Employee stock purchase plan
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Long-term disability insurance
- Supplemental voluntary life insurance
- Short-term disability insurance
- Long-term disability insurance
- Wellness incentives
- Employee assistance program
- Pre-tax health savings accounts
- Flexible spending accounts
- Bonus or incentives based on company and individual performance may be available