Customer Care Advisor

Busey

. Serve as a customer advocate to earn trust and loyalty through service and support .

Posted 10/28/2026full-timeUnited StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer advocacy and relationship management skills, ensuring customer satisfaction and retention through effective communication and problem-solving. Proficient in utilizing digital offerings and maintaining confidentiality while providing technical support in a fast-paced environment.

Highest-signal resume keywords

Customer AdvocacyTechnical SupportProblem SolvingOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft OfficeWeb BrowsersDigital OfferingsTroubleshootingTime Management

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationAdaptabilityAttention to Detail

Certifications & Qualifications

High School DiplomaBusey Account with Online/Mobile Banking

Industry Keywords

Customer SatisfactionCustomer RetentionBanking ExperienceService SupportOutbound Calls

About the role

Key responsibilities & impact

Serve as a customer advocate to earn trust and loyalty through service and support
Manage relationships with digital-first customers
Encourage use and adoption of digital offerings while providing proactive support
Ensure customer satisfaction and retention
Deliver technical, troubleshooting, and service support via phone, chat, and email
De-escalate situations involving dissatisfied customers
Attend and participate in training sessions and team meetings
Adapt to change and respond to requests professionally and positively
Maintain customer confidentiality and protect bank operations
Inform and refer customers for appropriate products and services
Perform outbound calls to customers as needed

Requirements

What you’ll need

High School diploma required
Knowledge of Microsoft Office required
Strong organizational skills
Basic knowledge of web browsers, digital offerings, and products and services
Have or ability to obtain Busey account with online/mobile banking
Strong interpersonal, written, and verbal communication skills
Ability to analyze and solve problems efficiently and accurately
Ability to maintain mental concentration and visual attention to detail
Ability to effectively manage time
Desire and willingness to assist customers and resolve issues
Ability to work independently and in a fast-paced, team environment
Previous banking experience preferred, but not required

Benefits

Comp & perks

Bonus or incentives based on company and individual performance
401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Long-term disability insurance
Supplemental voluntary life insurance
Short-term disability insurance
Wellness incentives
Employee assistance program
Pre-tax health savings accounts
Flexible spending accounts