Customer Care Advisor

Busey

. Serve as a customer advocate to earn trust and loyalty through unparalleled service and support .

Posted 9/17/2026full-timeChampaign • Arizona • United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer advocacy and relationship management skills, ensuring customer satisfaction and retention through effective communication and problem-solving. Proficient in providing technical support and adapting to a fast-paced environment while maintaining confidentiality and professionalism.

Highest-signal resume keywords

Customer AdvocacyTechnical SupportProblem SolvingInterpersonal CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft OfficeWeb BrowsersDigital OfferingsTroubleshootingTime Management

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationAdaptabilityAttention to Detail

Certifications & Qualifications

High School DiplomaBusey Account with Online/Mobile Banking

Industry Keywords

Customer SatisfactionCustomer RetentionBanking ExperienceConfidentialityOutbound Customer Calls

About the role

Key responsibilities & impact

Serve as a customer advocate to earn trust and loyalty through unparalleled service and support
Manage relationships with digital-first customers
Encourage use and adoption of digital offerings while providing proactive support
Ensure customer satisfaction and retention
Deliver technical, troubleshooting, and service support via phone, chat, and email
De-escalate situations involving dissatisfied customers
Attend and participate in training sessions and team meetings
Adapt to change and respond to requests professionally and positively
Maintain customer confidence and protect bank operations by keeping information confidential
Inform and refer customers for appropriate products and services
Perform outbound customer calls as needed

Requirements

What you’ll need

High School diploma required
Knowledge of Microsoft Office
Strong organizational skills
Basic knowledge of web browsers, digital offerings, products and services
Have or be able to obtain a Busey account with online/mobile banking
Strong interpersonal, written, and verbal communication skills
Ability to analyze and solve problems efficiently and accurately
Ability to maintain mental concentration and visual attention to detail
Ability to effectively manage time
Desire and willingness to assist customers and resolve issues
Ability to work independently and in a fast-paced, team environment
Previous banking experience preferred, but not required

Benefits

Comp & perks

Bonus or incentives based on company and individual performance may be available
401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance and long-term disability
Supplemental voluntary life insurance
Short-term and long-term disability
Wellness incentives
Employee assistance program
Pre-tax health savings accounts
Flexible spending accounts