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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing debit card payment exceptions, reconciliations, and fraud disputes while ensuring compliance with federal regulations. Proficient in analyzing data and collaborating with various departments to enhance operational efficiency and customer satisfaction.
Highest-signal resume keywords
Debit Card Payment ProcessingFraud Dispute ManagementGeneral Ledger ReconciliationMS Excel ExpertiseBanking Operations Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Debit Card TransactionsPayment Fraud AnalysisAccounting AcumenData AnalysisReconciliation Processes
Soft Skills
Effective CommunicationInterpersonal SkillsProblem-SolvingAdaptabilityTeam Collaboration
Tools & Technologies
MS PowerPointMicrosoft OfficeATM Monitoring Systems
Industry Keywords
PaymentsBankingRisk ManagementBSA/AML ComplianceConsumer Debit Cards
About the role
Key responsibilities & impact- Handle debit card payment exceptions, escalations, and reconciliations within established timeframes to mitigate risk
- Execute and improve Debit Card Services
- Analyze, research, and process complex electronic payment exceptions and requests according to operating rules and regulatory guidelines
- Make outbound calls to clients and internal departments to resolve exceptions
- Support services and issues related to Consumer, Business, and HSA Debit Cards
- Handle ATM disputes, balancing, and cash-flow monitoring
- Communicate with partners and clients through email and phone
- Assist with training new hires in the department and other departments supporting Debit Card Dispute functions
- Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, vendors, and clients to resolve processing, reconcilement discrepancies, and disputes
- Reconcile debit card General Ledger accounts and process adjustments, returns, and recoveries
- Process debit card fraud disputes and ATM disputes, issuing provisional credit according to federal regulations
- Process funds received from the card processor and issue credits to customers with card issues according to federal regulations
- Balance the Busey settlement account daily for debit card dispute findings and process appropriate general ledger tickets
- Monitor ATMs for functionality and positive balances, research and report variances, and place service calls when necessary
Requirements
What you’ll need- High School diploma and/or up to one-year related work experience - required
- Related experience to include a focus within operations, banking, or payments
- Payments experience preferred or specifically debit card transactions
- Knowledge of general banking in payment, risk, and payment fraud
- Strong accounting acumen to assist in balancing activities
- Job-specific knowledge necessary to provide appropriate quantity and quality of work timely and efficiently
- Expert knowledge of MS Excel and MS PowerPoint
- Knowledge of Microsoft Office
- Ability to interact effectively with others and maintain smooth working relations
- Responsible personal and professional conduct
- Ability to review and analyze data reports and manuals
- Computer proficiency
- Ability to challenge the status quo and promote positive change
Benefits
Comp & perks- Bonus or incentives based on company and individual performance
- 401(k) match
- Profit sharing
- Employee stock purchase plan
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Long-term disability
- Supplemental voluntary life insurance
- Short-term disability
- Wellness incentives
- Employee assistance program
- Pre-tax health savings accounts
- Flexible spending accounts