Exception Item Processing Specialist

Busey

. Provide operational support and services for Retail, Commercial, Treasury Management, and Wealth clients .

Posted 11/10/2026full-timeUnited StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in banking operations, including payment processing, fraud detection, and account reconciliation, while ensuring compliance with NACHA and Regulation E. Proficient in utilizing MS Excel and MS PowerPoint for data analysis and reporting.

Highest-signal resume keywords

Bank AccountingNACHA ComplianceElectronic Funds Transfer KnowledgeMS Excel ExpertiseCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingAccount ReconciliationFraud DetectionCheck ChargebacksLoan ProcessingHigher Math FunctionsImage Entry CorrectionCash ManagementDeposit BalancingResearch and Resolution

Soft Skills

Strong Communication SkillsOrganizational SkillsListening SkillsProblem-Solving SkillsAbility to Work Independently

Tools & Technologies

MS ExcelMS PowerPointJack Henry XperienceElectronic Funds Transfer SystemsAutomated Commercial Deposits

Industry Keywords

Banking ExperienceCustomer ImpactConfidentialityOperational SupportTreasury Management

About the role

Key responsibilities & impact

Provide operational support and services for Retail, Commercial, Treasury Management, and Wealth clients
Provide internal departments with appropriate payment channel/solution while mitigating associated risk
Understand loan policies to make and process NSF decisions and customer correspondence
Order and monitor commercial cash FED and automated commercial deposits and cash vaults through vendor partners
Research and process check chargebacks
Reconcile General Ledger Accounts to meet defined SLA
Process foreign check collection on a manual cash letter
Perform image, entry correction, and balancing of deposit items
Look up Bank of First Deposit for return items
Research, resolve, and process disposition of non-posted DDA, SAV, and LN items
Identify fraudulent or forged items, notify the Fraud Department, provide backup documentation, and assist with investigations
Process charged-off account recoveries, new start loans, and refund requests
Follow defined processes to prioritize open-item resolution and suggest process improvements

Requirements

What you’ll need

Requires High School diploma
One or more years banking experience in a research-oriented position with potential customer impact is preferred
Knowledge of electronic funds transfer system automation capabilities and requirements
Knowledge of laws, rules, and regulations applicable to NACHA and Regulation E
Extensive understanding of bank accounting
Ability to perform higher math functions
Strong oral and written communication, organizational, and listening skills
Expert knowledge of MS Excel and MS PowerPoint
Jack Henry Xperience system knowledge preferred
Computer proficiency
Critical thinking and problem-solving skills
Ability to maintain confidentiality of customer and bank information
Ability to work independently and own customer issues start-to-finish
Ability to maintain visual attention and mental concentration for extended periods of time

Benefits

Comp & perks

Bonus or incentives based on company and individual performance
401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Long-term disability
Supplemental voluntary life insurance
Short-term disability
Wellness incentives
Employee assistance program
Pre-tax health savings accounts
Flexible spending accounts