Exception Item Processing Specialist III

Busey

. Provide operational support and services for Retail, Commercial, Treasury Management, and Wealth clients .

Posted 9/18/2026full-timeChampaign • Illinois • United StatesMid-LevelSenior💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in banking operations, including electronic funds transfer systems, bank accounting, and regulatory compliance. Capable of managing vendor relationships, analyzing processes for efficiency, and delivering results under pressure while maintaining confidentiality.

Highest-signal resume keywords

Bank AccountingNACHA ComplianceElectronic Funds Transfer SystemsMS Excel ExpertiseCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bank AccountingElectronic Funds Transfer SystemsChargeback ProcessingGeneral Ledger ReconciliationFraud DetectionForeign Check CollectionsCash ManagementData AnalysisProcess ImprovementRisk Mitigation

Soft Skills

Strong Communication SkillsOrganizational SkillsProblem-Solving SkillsListening SkillsAbility to Work Independently

Tools & Technologies

MS ExcelMS PowerPointJack Henry Xperience

Industry Keywords

NACHARegulation EFraud PreventionCustomer ServiceOperational Support

About the role

Key responsibilities & impact

Provide operational support and services for Retail, Commercial, Treasury Management, and Wealth clients
Make and process NSF decisions and customer correspondence
Order and monitor commercial cash FED orders, automated commercial deposits, and cash vaults through vendor partners
Research, process, and check chargebacks
Reconcile General Ledger Accounts to defined SLAs
Process foreign check collections on a manual cash letter
Image, correct entries, and balance deposit items
Look up Bank of First Deposit for return items
Research and resolve complex requests and process disposition of non-posted DDA, SAV, and LN items
Identify fraudulent or forged items, notify the Fraud Department, provide documentation, and assist with investigations
Process charged-off account recoveries and refund requests
Analyze work processes and create efficiencies
Create fraud-prevention processes
Prepare procedures and training plans
Partner with other lines of service
Manage, report, and maintain service levels for assigned processes
Manage vendor relationships and resolve service-level issues
Represent the department when the department manager is unavailable and collaborate with Lines of Business and Management on critical issues and solutions
Provide backup support as needed

Requirements

What you’ll need

High School diploma required; college degree preferred
3 or more years banking experience in a research-oriented position with potential customer impact, or management experience
Knowledge of electronic funds transfer system automation capabilities and requirements
Knowledge of laws, rules, and regulations applicable to NACHA and Regulation E
Extensive understanding of bank accounting
Ability to perform higher math functions
Strong oral and written communication, organizational, and listening skills
Expert knowledge of MS Excel and MS PowerPoint
Jack Henry Xperience system preferred
Ability to mitigate risk and prevent loss to the Bank
Critical thinking and problem-solving skills
Ability to deliver results under urgent circumstances
Ability to maintain confidentiality of customer and bank information
Ability to work independently and own customer issues start-to-finish
Ability to perform duties and make decisions under frequent time pressures
Ability to follow defined processes and prioritize resolution of open items
Ability to maintain visual attention and mental concentration for extended periods of time

Benefits

Comp & perks

Bonus or incentives based on company and individual performance may be available
401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Long-term disability insurance
Supplemental voluntary life insurance
Short-term disability insurance
Long-term disability insurance
Wellness incentives
Employee assistance program
Pre-tax health savings accounts
Flexible spending accounts