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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise payment processing, including ACH and real-time payment platforms like Zelle® and FedNow®. Proficient in risk management, compliance standards, and operational support within banking operations.
Highest-signal resume keywords
ACH Payment ProcessingEnterprise Payment PlatformsRisk Monitoring PracticesDispute Management ProceduresRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingFraud Prevention ControlsQuality ReviewsOperational SupportData Analysis
Soft Skills
Strong Communication SkillsAttention to DetailAnalytical ThinkingMultitasking AbilityAdaptability
Tools & Technologies
Zelle®FedNow®Microsoft OfficeExcelAccess
Industry Keywords
Banking OperationsTreasury Management ServicesNACHA Operating RulesPayment Risk ManagementOperational Procedures
About the role
Key responsibilities & impact- Process, maintain, and provide operational support for commercial deposit and cash management services, focusing on enterprise payment activities
- Complete quality reviews for commercial deposit accounts and enterprise payment service setup and maintenance
- Review ACH processing, monitor NACHA violations, manage ACH return ratios, and enforce ACH limit controls
- Process and maintain enterprise real-time payment transactions through Zelle® and FedNow®
- Execute payment files and manage exceptions
- Monitor and identify potential risk or fraudulent activities using enterprise fraud detection systems, reports, and tools
- Manage payment-related disputes and exceptions in compliance with regulatory timeframes and guidelines
- Maintain accurate records and documentation for enterprise payment activities
- Support regulatory and compliance initiatives related to ACH, FedNow®, Zelle®, and other enterprise payment platforms
- Participate in quality audits, operational reviews, and testing activities
- Support continuous improvement through knowledge of payment systems, industry standards, and operational procedures
- Provide training, support, and guidance to peers
- Lead small process improvements or act as a point person during shifts
- Support managers or supervisors with special assignments and system/process enhancement initiatives
Requirements
What you’ll need- College degree preferred; equivalent work experience in lieu of degree is acceptable
- Minimum of two years of direct experience in banking operations, treasury management services, or enterprise payment processing
- Prior experience with payment processing platforms, secure file transmissions, and payment risk management tools preferred
- Strong understanding of ACH payment processing rules and NACHA Operating Rules
- Familiarity with real-time payment platforms such as Zelle® and FedNow® and corresponding operational workflows
- Knowledge of risk monitoring practices, dispute management procedures, and fraud prevention controls related to payment processing
- Ability to interpret and apply payment system regulations and compliance standards
- Strong oral and written communication skills
- High attention to detail and accuracy
- Ability to multitask, prioritize, and work independently in a fast-paced, high-volume environment
- Strong analytical and critical thinking skills
- Flexibility to adapt to change, evolving technology, and new payment processing platforms
- Initiative to recommend process improvements within established operational guidelines
- Requires 2 years of related work experience
- Strong background working with a variety of PC operating systems and anti-virus software
- Knowledge of Microsoft Office, Excel, Access, and Adobe Acrobat
Benefits
Comp & perks- Bonus or incentives based on company and individual performance may be available
- 401(k) match
- Profit sharing
- Employee stock purchase plan
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Long-term disability insurance
- Supplemental voluntary life insurance
- Short-term disability insurance
- Wellness incentives
- Employee assistance program
- Pre-tax health savings accounts
- Flexible spending accounts