Client Success Operations Manager

Business Information Group

. Lead post-sales client success strategy and manage the client success team and operations .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success strategy, team leadership, and operational optimization to drive client retention and revenue growth. Proficient in analyzing client data and translating insights into actionable recommendations while fostering a high-performing team culture.

Highest-signal resume keywords

Client Success StrategyData AnalyticsTeam LeadershipClient Retention StrategiesCRM Platforms

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Engagement StrategiesProcess OptimizationRisk AssessmentPerformance EvaluationData Insights Translation

Soft Skills

Excellent Communication SkillsCoaching and MentoringCollaborationProblem-SolvingInfluencing

Tools & Technologies

CRM SoftwareBusiness Intelligence ToolsProject Management PlatformsClient Success Platforms

Industry Keywords

Client SuccessAccount ManagementRecurring Revenue ModelsProfessional ServicesConstruction Technology

About the role

Key responsibilities & impact

Lead post-sales client success strategy and manage the client success team and operations
Optimize internal processes, data analytics, and technology stacks
Drive client retention, revenue growth through long-term service engagements, and efficient scaling
Develop and execute client engagement strategies across the client lifecycle
Establish and maintain client success playbooks, processes, and operating rhythms
Lead monthly, quarterly, and annual client business reviews
Assess client priorities, review outcomes, identify risks, and uncover expanded engagement opportunities
Partner with sales, delivery, operations, and technical teams to align resources with client goals
Monitor client health, retention trends, NPS, ARR, renewal activity, and other KPIs
Translate client feedback, data insights, and service trends into actionable recommendations
Manage high-priority client relationships and escalations
Coordinate internal action plans and drive timely resolution of concerns or roadblocks
Support client expansion and renewal efforts
Identify opportunities to deepen partnerships and increase service adoption
Set goals, provide feedback, and conduct performance evaluations for direct reports
Coach, mentor, and support employee development
Foster an inclusive, high-performing team culture
Address performance and conduct issues
Ensure compliance with company policies in partnership with HR
Assist with interviewing, selection, workforce planning, onboarding, and training

Requirements

What you’ll need

Bachelor’s degree in business, technology, operations, client success, or a related field preferred; equivalent combination of education and relevant experience may be considered
Five or more years of experience in client success, account management, business operations, or a related client-facing role
Experience preferably within technology, construction technology, or professional services
Experience leading, coaching, and developing team members
Experience building scalable processes and supporting a high-performing team environment
Ability to influence and collaborate across departments
Ability to analyze client data, identify trends, assess risk, and translate insights into recommendations, dashboards, or executive-level updates
Working knowledge of client retention strategies, renewals, forecasting, recurring revenue models, and expansion opportunities
Excellent written and verbal communication skills
Ability to facilitate executive-level conversations, navigate sensitive client issues, and present information clearly and professionally
Comfort using CRM, client success, business intelligence, project management, and related technology platforms
Ability to work from an approved state in the United States
Ability to sit for extended periods and use a computer and keyboard for long durations
Frequent typing and mouse use, with fine motor skills for accurate data entry and navigation
Ability to maintain good posture and adjust seating and workstation to minimize physical strain
Subject to pre-employment background check and drug screen

Benefits

Comp & perks

Remote role
Minimal travel
Standard Monday–Friday, 8:00am–5:00pm local time zone schedule
Salaried exempt status
Reasonable accommodations for qualified individuals with disabilities
Pre-employment background check and drug screen