Senior Benefits Officer

Business Smart Solutions

. Administer Housing Benefit and Council Tax Support Schemes in accordance with legislation and Council policy .

Posted 10/17/2026contractRemote • United KingdomSenior💰 £26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering Housing Benefit and Council Tax Support Schemes, ensuring compliance with legislation and council policy. Proficient in processing claims, managing customer information, and identifying fraud while providing excellent customer service.

Highest-signal resume keywords

Housing Benefit AssessmentCouncil Tax Support AssessmentNEC (Northgate) ExperienceFraud IdentificationWorkload Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit Claims ProcessingLegislation ComplianceData ManagementQuality CheckingCustomer Assistance

Soft Skills

CommunicationTeam SupportDiscretion

Certifications & Qualifications

BPSS Pre-Compliance ScreeningBasic DBS Check

Industry Keywords

Housing BenefitCouncil Tax SupportFraud InvestigationSubsidy MaximizationCustomer Signposting

About the role

Key responsibilities & impact

Administer Housing Benefit and Council Tax Support Schemes in accordance with legislation and Council policy
Process and maintain all types of Benefit and Support Claims
Manage information from customers and external agencies and input it into processing systems
Use customer and agency data to make decisions on complex benefit cases
Identify cases requiring discretion
Identify suspected fraud and refer cases to the Single Fraud Investigation Service
Keep up to date with legislation through provided training
Assess claims accurately to maximise subsidy
Assist customers by correspondence, telephone, and face to face
Signpost vulnerable customers as appropriate
Manage workloads and allocate work
Quality check work
Support other team members

Requirements

What you’ll need

Great working experience of NEC (Northgate)
Experience of Housing Benefit and Council Tax Support Assessments at a senior level
Legal right to work in the UK
Successful applicants undergo BPSS pre-compliance screening
Identity verification
Employment history checks covering the past 3–5 years, depending on client requirement
Basic DBS check for unspent convictions