Valuation Technical Specialist

Business Smart Solutions

. Undertake all aspects of valuation work, including schedules, billing authority reports and reconciliations .

Posted 10/15/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in valuation work, business rates legislation, and customer service delivery. Proficient in managing operational processes and supporting team development while ensuring compliance with corporate policies.

Highest-signal resume keywords

Valuation DutiesBusiness Rates LegislationCustomer Service ExcellenceNorthgate SystemAcademy System

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Valuation WorkDebt ChasingInformation ManagementQuality MonitoringDocumentation Update

Soft Skills

Customer-FocusedResponsiveMentoringProblem-SolvingFlexibility

Tools & Technologies

NorthgateAcademyInformation@WorkCivica

Certifications & Qualifications

GCSE Level Education

Industry Keywords

NNDR AccountsBilling Authority ReportsHealth & Safety ComplianceOperational Service DeliveryFOI Requests

About the role

Key responsibilities & impact

Undertake all aspects of valuation work, including schedules, billing authority reports and reconciliations
Undertake debt chasing and oversee recovery processes
Manage various housekeeping reports and exercises for NNDR
Support and mentor colleagues with their development
Quality monitoring and training
Update documentation from a variety of sources to ensure NNDR accounts are accurate
Action client requests in a timely manner
Handle complaints and FOI requests
Support operational service delivery to clients
Manage challenging situations to conclusion and take full ownership of outcomes
Provide first-contact resolution for customer issues
Support a network of staff answering technical queries from ratepayers, agents and solicitors
Update and administer Business Rates accounts across Northgate, Academy, Information@Work and Civica systems
Comply with corporate HR and Health & Safety policies and procedures

Requirements

What you’ll need

Sound understanding of business rates legislation and practice
Experience undertaking valuation duties
Experience using Academy, Northgate, Information@Work and Civica systems desirable
Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths
Evidence of delivering a first-class service to a diverse range of customers from initial point of contact
Experience gathering, organising and managing information
Responsive, customer-focused and committed to customer care
Experience working in a busy office environment
Flexible approach to working patterns to meet business peaks and troughs

Benefits

Comp & perks

Comprehensive and market-competitive benefits package
Look Inside benefits programme
Discounts for retailers such as Argos, M&S, B&Q, Currys PC World, etc.
Work from home