Consumer Benefits Account Manager

Businessolver

. Serve as the day-to-day liaison between clients and production teams .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and project management, with a strong understanding of consumer spending account administration and the ability to effectively communicate product updates and system functionality to clients.

Highest-signal resume keywords

Client Relationship ManagementProject Management ExpertiseConsumer Spending Account AdministrationConsultative CommunicationAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer Accounts SystemsStandard Operating ProceduresProcess DocumentationService Delivery ImprovementTraining Facilitation

Soft Skills

Relationship BuildingCreative Problem-SolvingGrace Under PressureMotivating StakeholdersEffective Communication

Certifications & Qualifications

Bachelor’s Degree in ManagementBachelor’s Degree in Communication

Industry Keywords

Employee BenefitsBenefit AdministrationClient DocumentationAnnual EnrollmentPlan Year Closeout

About the role

Key responsibilities & impact

Serve as the day-to-day liaison between clients and production teams
Manage and facilitate client calls and new client administrator training
Maintain client documentation, including Standard Operating Procedures and process documentation
Participate in ongoing education on product releases, updates, and system functionality
Educate and consult with clients about relevant product updates
Communicate updates about system functionality, industry news, open items, project initiatives, and resolution activity
Drive continual improvement in service delivery across teams
Coordinate Annual Enrollment and Plan Year closeout activities
Participate in sales finalist meetings and support prospect visits and scope-of-services presentations
Partner with internal teams to identify trends and training needs
Provide support and expertise to the Service Center team

Requirements

What you’ll need

Bachelor’s Degree in Management or Communication preferred
4+ years’ experience working with clients and building relationships, with direct experience in consumer accounts, employee benefits, or benefit administration
Strong understanding of consumer spending account administration and its impact on the industry
Knowledge of consumer accounts systems
Strong relationship management and project management expertise
Analytical skills and ability to engage and motivate multiple stakeholders
Ability to lead client meetings, deliver presentations, and establish relationships
Consultative communication approach
Ability to partner with other functional areas and organizations
Ability to maintain grace under pressure during busy seasons
Resourceful and creative problem-solving ability
Comfort learning new technology and communicating effectively with clients