Technical Solutions Specialist

BusPlanner

. Configure system settings, forms, workflows, user roles, and integrations such as SSO to meet client needs.

Posted 11/4/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring system settings, troubleshooting technical issues, and supporting SaaS applications. Strong communication and organizational skills are essential for managing client relationships and resolving escalated issues effectively.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsSaaS Application FamiliaritySQL KnowledgeClient Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System ConfigurationData ManagementIssue DiagnosisWorkflow SetupTechnical Documentation

Soft Skills

Analytical SkillsOrganizational SkillsClient-Service MindsetCommunication Skills

Tools & Technologies

SaaS ApplicationsDatabasesSQL

Industry Keywords

K-12 TransportationEducation TechnologySolutions Consulting

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Configure system settings, forms, workflows, user roles, and integrations such as SSO to meet client needs.
Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings.
Support new feature rollouts, product updates, and upsell installations across all product lines.
Build and configure environments for product demos and sales presentations, without conducting demos or sales activities directly.
Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
Communicate with clients to understand reported issues, set expectations, and confirm resolution.
Build and maintain a technical documentation repository, including training materials, templates, and frameworks.
Diagnose and resolve client-reported issues across routing, scheduling, student data, GPS/live tracking, and reporting features.
Investigate application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.
Assist with government and ministry reporting cycles and related data validation.
Support seasonal and cyclical processes such as school-year setup, grade rollovers, and annual update cycles.

Requirements

What you’ll need

3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
Comfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset.
Excellent written and verbal communication skills, with a client-service mindset.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Experience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required.

Benefits

Comp & perks

Competitive salary and performance-based bonuses.
Full health and wellness benefits.
Flexible work hours and remote-friendly setup.
Full access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it.
A collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.