Senior Systems Support Engineer

By Referral Only

. Use incident management processes and tools and application monitoring metrics and tooling to generate reports and take corrective actions .

Posted 11/3/2026full-timeRemote • Ohio • United StatesSenior💰 $76,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management, application monitoring, and debugging complex systems while applying continuous delivery practices to enhance software quality. Proficient in mentoring peers and implementing cloud and security best practices to optimize operational efficiency.

Highest-signal resume keywords

Java ProgrammingPython ProgrammingC# ProgrammingCI/CD ToolsContainerization Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Debugging SkillsTriaging SkillsRelational DatabasesNon-Relational DatabasesApplication MonitoringCloud Best PracticesSecurity Best PracticesAgile MethodologiesLogging TechniquesContinuous Delivery Practices

Soft Skills

Good Communication SkillsLeadership SkillsMentoring Skills

Tools & Technologies

DockerJenkinsAzure PipelinesDataDogPrometheusGrafanaDataBricks

Industry Keywords

Incident ManagementApplication MonitoringOperational EfficiencySoftware QualityTech Community Engagement

Tech Stack

Tools & technologies

AzureCloudDockerGrafanaJavaJenkinsOpen SourcePrometheusPythonSQL

About the role

Key responsibilities & impact

Use incident management processes and tools and application monitoring metrics and tooling to generate reports and take corrective actions
Understand complex application systems and debug business-impacting issues
Follow standards and best practices to improve system operational efficiency, stability, and availability
Use continuous delivery practices to evolve, support, and deliver high-quality software and value to end customers
Use logging techniques for alerting, monitoring, and identifying incident root causes
Use DevOps tools and practices to deploy and run software
Mentor less experienced peers through technical knowledge and leadership
Apply technology thinking from Thoughtworks’ Technology Radar to solve client problems

Requirements

What you’ll need

Experience with programming languages such as Java, Python, or C#
Strong debugging and triaging skills
Experience with relational databases such as SQL and DataBricks
Experience with containerization tools such as Docker
Experience with CI/CD tools such as Jenkins and Azure Pipelines
Experience with relational or non-relational databases
Understanding of application monitoring tools such as DataDog, Prometheus, or Grafana
Ability to ensure bug fixes and enhancements are high-quality and well-tested
Comfortable with Agile methods such as Scrum and/or Kanban
Good communication and articulation skills
Presence in the external tech community and willingness to share expertise through speaking engagements, open source, blogs, and more
Ability to implement cloud best practices for resource optimization, monitoring, and alerting
Ability to implement security best practices
Ability to guide and mentor junior-level consultants
Willingness to participate in a rotation- and need-based 24x7 available team
US work authorization without current or future visa sponsorship requirement
Bonus: AI/ML experience and familiarity with AI-driven development tools

Benefits

Comp & perks

Career support through interactive tools and numerous development programs
Teammates who support employee growth and career journeys
Equal employment opportunities and reasonable accommodations
AI-supported recruitment with human review and hiring decisions
Benefits information provided at https://www.thoughtworks.com/en-us/careers/benefits