Chief Operating Officer, EU

Bybit

. Define and execute the European operational strategy aligned with business objectives and regulatory requirements .

Posted 10/15/2026full-timeRemote • AustriaLeadWebsite

About the role

Key responsibilities & impact

Define and execute the European operational strategy aligned with business objectives and regulatory requirements
Oversee day-to-day operations across European entities, ensuring efficiency, scalability, and service quality
Own operational budgets, KPIs, resource allocation, and performance management
Drive operational transformation, automation, and continuous process improvement
Own the end-to-end customer journey across operational functions and improve customer experience and cost to serve
Oversee AML/AFC operations, including KYC/KYB, customer due diligence, transaction monitoring, sanctions screening, and financial crime investigations
Ensure operational controls, escalation procedures, and regulatory compliance
Lead European customer service operations across retail, VIP, and institutional segments
Drive customer satisfaction, service quality, complaint resolution, and operational efficiency
Oversee payment operations, including fiat deposits, withdrawals, transaction processing, reconciliation, and settlement
Support delivery and development of regulated EMI payment services
Oversee MiFID-related operations and European trading desk activities
Ensure trade execution, order management, reconciliation, settlement, and operational controls
Manage strategic relationships with banks, payment providers, custodians, liquidity providers, and outsourced service partners
Oversee partner performance, service agreements, outsourcing arrangements, and third-party operational risks
Establish operational governance, internal controls, risk management, and business continuity frameworks
Ensure compliance with MiCA, MiFID II, AML, and DORA
Oversee incident management, audit readiness, regulatory remediation, and management reporting
Build and lead high-performing European operations teams
Set objectives, KPIs, and accountability across the organisation
Serve as a member of the European executive leadership team and collaborate with global and local stakeholders

Requirements

What you’ll need

Significant 15+ years of relevant experience in financial services, banking, fintech, digital assets, brokerage, or capital markets, including significant executive leadership experience
Proven experience managing complex, multi-functional operations in regulated financial services environments
Strong understanding of crypto trading, digital assets, payment services, AML/AFC, and MiFID-related operations
Demonstrated experience leading customer operations, payments, trading operations, and external service providers
Strong knowledge of European regulatory frameworks, including MiCA, MiFID II, AML, DORA, and payment services regulations
Proven ability to scale operations, improve efficiency, and implement governance and risk management frameworks
Experience managing outsourcing arrangements, banking relationships, and strategic external partners
Strong commercial, analytical, and financial management skills, including budgets, KPIs, and operational performance
Proven leadership experience across international teams and multiple European jurisdictions
Excellent strategic thinking, decision-making, communication, and stakeholder management skills
Fluent English; additional European languages are an advantage; Chinese is nice to have
Background in management consulting, banking, or trading preferred
Bachelor's or Master's degree in Business Administration, Finance, Economics, Banking, Management, or a related field; equivalent relevant professional experience will also be considered

Benefits

Comp & perks

Study Growth Fund supporting professional development and continuous learning
Regular internal team-building activities, workshops, and events
Global collaboration with a diverse, international team
Career advancement opportunities within a rapidly expanding global company
Internal mobility and internal job opportunities for career development