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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on live chat and email communication, while maintaining a keen eye for numerical analysis and operational efficiency in a fintech environment.
Highest-signal resume keywords
Customer Service ExperienceFrontline Operations ManagementNumerical AnalysisProficient in English and TurkishExperience in Financial Institutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Numerical AnalysisCustomer ServiceLive Chat SupportEmail CommunicationOperational Efficiency
Soft Skills
Team PlayerSelf-DrivenProblem Solving
Certifications & Qualifications
Bachelor Degree in FinanceDiploma in Business Administration
Industry Keywords
FintechCrypto TradingClient InquiriesMarket ConditionsShift Work
About the role
Key responsibilities & impact- Assist clients with inquiries via live chat or email
- Ensure an efficient and excellent customer service experience
- Maintain knowledge of the company’s platform, products, and general market conditions
- Manage and follow up on current and prospective clients’ inquiries and complaints
- Translate customer needs into constructive feedback and suitable solutions for management
- Ensure smooth frontline operations and promptly flag discrepancies or situational risks to management
- Continuously improve team performance, work efficiency, and overall processes
Requirements
What you’ll need- Bachelor degree in finance, economics, mathematics, or a related field is described as ideal
- Minimum diploma in business administration or business management
- Keen and sharp eye for numbers, statistics, and numerical analysis
- Preferably 2–4 years of customer service experience
- Training or experience in frontline operations, including Livechat and Email
- Experience in financial institutions or fintech is advantageous
- Proficient in English and Turkish for communication and writing
- Passion for developing knowledge and a long-term career in fintech/crypto trading firms
- Ability to work as a team player; committed and self-driven
- Ability to perform 5 days of shift work, including weekends and public holidays, on 8am–5pm, 4pm–1am, or 12am–9am shifts
- Turkish reading and typing is mandatory
Benefits
Comp & perks- Study Growth Fund supporting professional development and continuous learning
- Regular team-building activities, workshops, and internal events
- Collaboration with a diverse, international team
- Career advancement opportunities within a rapidly expanding global company
- Internal mobility and internal job opportunities to support career development