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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client acquisition and relationship management for VIP clients, with a strong focus on tailored support for Polish- and German-speaking clients. Proficient in analyzing client behavior and formulating effective customer service processes within the financial and crypto industries.
Highest-signal resume keywords
Client AcquisitionRelationship ManagementFluent in Polish and GermanExperience in Trading PlatformsStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Portfolio ManagementCustomer Analysis ReportingCustomer Service Process DevelopmentMulti-TaskingSales ExperienceFinancial BackgroundInvestment KnowledgeBehavior Analysis
Soft Skills
Strong Written SkillsAbility to Work Under PressureEnthusiasm for Crypto Industry
Industry Keywords
VIP ClientsHigh Net-Worth IndividualsPrivate BankingInstitutional ClientsCommercial BanksFutures InstitutionsInternational Financial Background
About the role
Key responsibilities & impact- Perform client acquisition and relationship management for a portfolio of global VIP clients
- Provide tailored VIP support and account management for Polish- and German-speaking clients
- Build, enhance, and expand relationships with existing clients through frequent and sustained communication
- Build customer service processes and systems, formulate management rules, and track key customer status
- Analyze client behavior, identify unspoken needs, and prepare key customer analysis reports
- Liaise with stakeholders across departments to provide optimal service solutions and customer experience
Requirements
What you’ll need- Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.
- Experience working in trading platforms or exchanges is highly advantageous
- Prior working experience in sales and client services with an international financial background in banking, investments, etc. is preferred
- Strong communication and written skills
- Ability to work under pressure and tight deadlines while maintaining good multi-tasking skills
- Enthusiasm for the rapidly evolving crypto industry and awareness of the latest trends and innovations
- Fluent in Polish and German
Benefits
Comp & perks- Study Growth Fund supporting professional development and continuous learning
- Regular team-building activities, workshops, and internal events
- Global collaboration with a diverse, international team
- Career advancement opportunities within a rapidly expanding global company
- Internal job opportunities supporting long-term career development