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Azure Virtual Desktop Administrator
CACI International Inc. Serve on the Mobility and Remote Access Services team supporting enterprise Virtual Desktop Infrastructure and mobility capabilities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and supporting Azure Virtual Desktop and Microsoft Intune, with a strong focus on operational transition, deployment, and troubleshooting. Proficient in executing PowerShell scripts and maintaining Windows client systems in an enterprise environment.
Highest-signal resume keywords
Azure Virtual Desktop ManagementMicrosoft Intune AdministrationPowerShell ScriptingWindows Operating System SupportSecurity+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Azure Compute and Storage ResourcesVDI AdministrationMDM TechnologiesWindows Zero Touch ImplementationSTIG Windows Security ControlsActive Directory ManagementTechnical Documentation CreationOperational Performance Metrics DevelopmentTroubleshooting AVD IssuesDeployment of OS and Application Patches
Soft Skills
Strong Communication SkillsInterpersonal SkillsCustomer Service SkillsProblem-Solving SkillsAdaptability to New Technologies
Tools & Technologies
ITSM ToolAzure Virtual DesktopMicrosoft IntunePowerShellWindows Client Systems
Certifications & Qualifications
Security+ CertificationCISSPCCNACCNP
Industry Keywords
EITaaS ProgramDoD BackgroundUSAF ExperienceEnterprise EnvironmentMobility Capabilities
Tech Stack
Tools & technologiesAzureITSM
About the role
Key responsibilities & impact- Serve on the Mobility and Remote Access Services team supporting enterprise Virtual Desktop Infrastructure and mobility capabilities
- Support secure remote access and virtual desktop services, including Azure Virtual Desktop and Microsoft Intune, for the EITaaS program and users across 187 bases
- Work with the Team Lead and engineering teams on transition of new capabilities from engineering into operations
- Support operational hand-off and post-deployment monitoring
- Administer and maintain VDI and MDM technologies based on Azure Virtual Desktop and Microsoft Intune
- Support operational transition, deployment, and retirement services
- Execute PowerShell scripts and other deployment capabilities to automate AVD functionality and operations
- Triage and troubleshoot AVD and mobility user and system issues and provide remediation steps
- Support Windows Zero Touch Implementation processes for AVD solutions
- Manage and maintain Azure AVD resources and OS images
- Deploy monthly OS and application patches to existing AVD virtual machines
- Monitor AVD resources and adjust capacity by shutting down over-provisioned resources and starting new resources when needed
- Act as a Purebred agent when requested
- Use the government ITSM tool to track service requests and incident tickets
- Manage operational ticket queues, develop and report performance metrics, and support ticket reviews
Requirements
What you’ll need- Ability to obtain/maintain Secret clearance
- 10+ years of relevant experience; a Bachelor’s Degree in an applicable field may be substituted for 5 years of experience
- Current certification for Security+ or any of CISSP, CCNA, or CCNP
- Experience installing and supporting Windows client systems and mobile devices
- Ability to execute documented detailed technical processes
- Good Windows Operating System problem-solving and analytical skills
- Experience with Azure compute and storage resources
- Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and clients
- Strong customer service skills and ability to communicate with end-users to understand and address technical concerns
- Willingness to learn and adapt to new technologies
- Experience supporting Windows computers and users in an enterprise environment
- Familiarity with MS Intune for managing mobile platforms
- Experience with STIG Windows security controls
- Experience creating technical documentation
- Experience creating and executing PowerShell scripts
- Experience managing Active Directory domain or Entra ID user and computer objects
- DoD background, primarily USAF, preferred
Benefits
Comp & perks- Flexible time off benefit
- Robust learning resources
- Healthcare benefits
- Wellness benefits
- Financial benefits
- Retirement benefits
- Family support benefits
- Continuing education benefits
- Time off benefits
- Competitive compensation
- Learning and development opportunities