Case Support Analyst

CACI International Inc

. Directly support national security and suitability investigations .

Posted 9/29/2026full-timeRemote • United StatesJunior💰 $54,800 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Federal background investigations and compliance with national standards, while effectively managing case-related inquiries and providing guidance to field staff. Strong analytical, organizational, and communication skills are essential for success in a fast-paced environment.

Highest-signal resume keywords

Federal Background InvestigationsCustomer Service SkillsMicrosoft Office Suite ProficiencyAnalytical Problem-Solving SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Background Investigation ProcessingCase Review ComplianceIssue ResolutionData AnalysisReport Writing

Soft Skills

Detail-OrientedMultitaskingStrong Verbal CommunicationStrong Written CommunicationOrganizational Skills

Certifications & Qualifications

U.S. Government Security ClearanceT5 or T5R Background Investigation

Industry Keywords

National SecuritySuitability InvestigationsField InvestigationsCustomer Policies and ProceduresCompliance Standards

About the role

Key responsibilities & impact

Directly support national security and suitability investigations
Support field and review departments through the investigator helpline and case scoping
Serve as a subject matter expert on customer policies and procedures, case coverage, issue resolution, reporting requirements, and FWS
Answer case-related questions from field investigators, reviewers, and section leads by telephone and email
Understand the essential functions of field and review department positions
Review the front end of field investigations for compliance with national standards and customer requirements
Provide guidance to CACI field staff on investigation responsibilities and issues raised during investigations
Assess designated case types and communicate important case information to the field
Cancel unwarranted items and ensure necessary field work is scheduled or extended
Manage daily workload and task list according to customer, business, and team needs
Participate in mandatory meetings
Perform other duties as assigned

Requirements

What you’ll need

U.S. Citizenship required for obtaining a Federal security clearance
Must possess and maintain a current favorably adjudicated T5 or T5R background investigation
Bachelor’s degree or equivalent work-related experience in conducting Federal background investigations and/or reviewing Federal background investigation reports of investigation
At least 12 months’ experience conducting/processing background investigations
Must be able to multitask and handle email and telephone inquiries in a fast-paced environment
Flexible schedule availability; morning and afternoon shifts, including approximately two late afternoon shifts per month
Excellent computer skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
Strong customer service skills
Detail-oriented, with time management, organizational, and administrative skills
Analytical and problem-solving skills, including recognizing patterns, trends, and issues; identifying key findings; determining conclusions; and communicating relevant information
Strong verbal and written communication skills
Ability to pass a mandatory pre-employment drug test
Ability to obtain and maintain a favorable U.S. Government security clearance
Ability to work independently and as part of a team
Normal office-environment physical demands, including prolonged computer work
Sufficient visual, speaking, and hearing abilities for office, telephone, and video communication

Benefits

Comp & perks

Flexibility to balance quality work and personal lives
Competitive benefits
Learning and development opportunities
Flexible time off benefit
Robust learning resources
Healthcare benefits
Wellness benefits
Financial benefits
Retirement benefits
Family support benefits
Continuing education benefits
Time off benefits