Enterprise Service Desk Technician – SIPRNet

CACI International Inc

. Provide advanced technical support and resolve complex technical issues for end-users .

Posted 9/15/2026full-timeOklahoma City • Oklahoma • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing advanced technical support and incident management within classified environments, utilizing ServiceNow for effective ticketing and documentation. Strong communication and collaboration skills are essential for training and supporting team members in a 24/7 operations setting.

Highest-signal resume keywords

ServiceNowIncident ManagementTechnical SupportSecurity+ CertificationSecret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportIncident ManagementTroubleshootingDocumentationKnowledge Base DevelopmentEnd-User Device SupportService Desk OperationsTicket HandlingWorkflow ManagementClassified Environment Support

Soft Skills

Verbal CommunicationWritten CommunicationTeam Collaboration

Tools & Technologies

ServiceNowSIPRNet

Certifications & Qualifications

Security+ Certification

Industry Keywords

DoD ClearanceClassified Environments24/7 OperationsTechnical Experience

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide advanced technical support and resolve complex technical issues for end-users
Manage and track incidents from initiation to resolution
Document incidents and escalate unresolved issues to maintain service levels
Develop and update Knowledge Base Articles to facilitate self-service
Use ServiceNow for incident tracking, ticketing, reporting, documentation, and workflow management
Participate in training and workshops to share expertise with team members
Support a new centralized SIPRNet customer support capability
Work in 24/7 operations at a secure facility at Tinker AFB

Requirements

What you’ll need

Minimum clearance required to start: Secret
Ability to obtain/maintain a Secret clearance
High School diploma and 3-5 years’ technical experience
Bachelor’s Degree in a relevant field may be substituted for 5 years of relevant experience
Strong verbal and written communication skills
Ability to work effectively in a collaborative, team-oriented environment
Familiarity with Service Desk operations, including basic troubleshooting and ticket handling
Hands-on experience with end-user devices, common applications, and support tools
An active DoD Secret or higher clearance desired
Experience supporting classified environments desired
Security+ Certification desired
Experience using ServiceNow service management software or similar tool desired

Benefits

Comp & perks

Flexible time off benefit
Robust learning resources
Healthcare benefits
Wellness benefits
Financial benefits
Retirement benefits
Family support benefits
Continuing education benefits
Time off benefits
Competitive compensation
Learning and development opportunities