Lead Developer, ServiceNow CMDB

CACI International Inc

. Provide technical leadership for the design, development, configuration, integration, testing, troubleshooting, deployment, and sustainment of ServiceNow CMDB and ITOM capabilities .

Posted 10/13/2026full-timeRemote • United StatesSenior💰 $105,100 - $231,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced hands-on ServiceNow development expertise, particularly in CMDB and ITOM capabilities, with a strong focus on integration, troubleshooting, and technical leadership. Proficient in translating complex business and technical requirements into effective solutions while ensuring adherence to best practices and governance standards.

Highest-signal resume keywords

Advanced ServiceNow Development ExperienceServiceNow CMDB and ITOM DiscoveryServiceNow Integration DevelopmentMID Server Configuration and TroubleshootingServiceNow APIs and Web-Based Integration Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentCMDB Data QualityService MappingBusiness RulesScript IncludesRESTSOAPJavaScriptXMLAgile Development

Soft Skills

Technical LeadershipAnalytical SkillsCommunication SkillsTroubleshooting SkillsCollaboration

Tools & Technologies

ServiceNowMID ServerIdentification and Reconciliation EngineCustom DashboardsWorkflows

Certifications & Qualifications

Certified ServiceNow AdministratorCertified ServiceNow Application DeveloperCertified Implementation Specialist

Industry Keywords

ITSMITOMITILConfiguration Item RelationshipsData Integration

Tech Stack

Tools & technologies

Cyber SecurityITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Provide technical leadership for the design, development, configuration, integration, testing, troubleshooting, deployment, and sustainment of ServiceNow CMDB and ITOM capabilities
Lead development activities supporting ServiceNow Discovery, Service Mapping, enterprise data integrations, CMDB data quality, Configuration Item relationships, and related capabilities
Collaborate with the CMDB Solution Owner, architects, business analysts, platform teams, Government stakeholders, and other technical teams
Troubleshoot complex Discovery, credential, MID Server, data source, identification and reconciliation, scripting, and integration issues
Develop and maintain integrations between ServiceNow and authoritative enterprise data sources
Support Configuration Item identification, reconciliation, relationships, normalization, and CMDB data quality
Translate business requirements, technical requirements, and architectural designs into technical solutions and development tasks
Provide technical direction, code review, development guidance, and mentoring to other ServiceNow developers
Develop and maintain Business Rules, Script Includes, Scheduled Jobs, APIs, workflows, and other ServiceNow platform components
Develop and support REST, SOAP, and other ServiceNow integration technologies
Support Identification and Reconciliation Engine processes and Configuration Item lifecycle management
Support technical documentation and contract deliverables
Build custom dashboards based on custom application data models and external data sources
Customize and configure workflows and define notifications
Lead integration of new products based on client requirements
Address systems integration, compatibility, and multi-platform problems
Consult with project teams and end users to identify application requirements
Assist in evaluating and recommending application software packages and integration/testing tools
Ensure alignment with ServiceNow best practices, enterprise architecture, cybersecurity requirements, and CMDB governance
Participate in developing software user manuals and technical reports

Requirements

What you’ll need

15+ years relevant experience (a Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
US Citizen with the ability to obtain a Secret clearance
Advanced hands-on ServiceNow development experience
Experience with ServiceNow CMDB and ITOM Discovery
Experience implementing and supporting ServiceNow Discovery in large enterprise environments
Experience with ServiceNow Service Mapping
Experience with MID Server configuration, troubleshooting, and administration
Experience with ServiceNow Identification and Reconciliation Engine processes
Experience developing and troubleshooting ServiceNow integrations
Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs, and other scripted ServiceNow components
Experience with ServiceNow client-side and server-side JavaScript and ServiceNow APIs
Experience with REST, SOAP, XML, HTML, AJAX, and other web-based integration technologies
Strong understanding of CMDB concepts, Configuration Item relationships, data quality, identification, reconciliation, and lifecycle management
Strong understanding of ITSM, ITOM, and ITIL concepts
Experience investigating and resolving complex technical and data issues
Experience within software development lifecycle and Agile development environments
Ability to provide technical leadership and guidance to other developers
Strong troubleshooting, analytical, communication, and technical documentation skills
Ability to work effectively with technical teams, business analysts, senior leadership, Government stakeholders, and end users
Ability to obtain and maintain the required Department of Defense security clearance
ServiceNow certification preferred: Certified ServiceNow Administrator, Certified ServiceNow Application Developer, or Certified Implementation Specialist

Benefits

Comp & perks

Flexible time off benefit
Robust learning resources
Healthcare benefits
Wellness benefits
Financial benefits
Retirement benefits
Family support benefits
Continuing education benefits
Time off benefits
Competitive compensation
Learning and development opportunities