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M365 Engineer – Teams
CACI International Inc. Collaborate with architects, network engineers, and security specialists to plan, test, and design M365 services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in designing and implementing Microsoft 365 solutions, with a strong focus on operational support, troubleshooting, and collaboration across teams. Proficient in creating technical documentation and managing business relationships to enhance service delivery.
Highest-signal resume keywords
Microsoft 365 Architecture DesignEnd-to-End Service SupportMicrosoft Teams Voice and ConferencingServiceNow ExperienceMicrosoft 365 Certified: Teams Administrator Associate
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365 ServicesImplementation and DeploymentMigration SupportScriptingAutomation
Soft Skills
Strong Communication SkillsCollaboration
Tools & Technologies
TeamsOneDriveSharePoint OnlinePower PlatformJiraConfluence
Certifications & Qualifications
Microsoft 365 Certified: Teams Administrator Associate
Industry Keywords
DHS EODOperational EfficiencyTechnical DocumentationStandard Operating ProceduresManaged Services
Tech Stack
Tools & technologiesAzureCloudServiceNow
About the role
Key responsibilities & impact- Collaborate with architects, network engineers, and security specialists to plan, test, and design M365 services
- Apply Microsoft-recommended architecture, design principles, and industry best practices to improve reliability, scalability, security, and operational efficiency
- Provide end-to-end service and operational support for Microsoft 365 services
- Lead troubleshooting efforts for complex incidents involving end-users and/or other infrastructure teams
- Manage and resolve IT support tickets in a timely manner
- Review M365 product updates and assess impact
- Assist in managing business relationships across internal teams, vendors, and third-party providers to deliver managed services
- Create technical documentation for recommendations and end-user job aids
- Assist in developing and maintaining standard operating procedures and runbooks for managed services
- Communicate with the customer about operational status, deliverable progress, impending changes, and agreed outages
Requirements
What you’ll need- Ability to attain DHS EOD
- BS +10 years of experience, AA + 12 years of experience, or 16 years of experience
- 5 or more years of relevant experience in Architecture and designing solutions with Microsoft 365
- Strong hands-on experience working on Teams, OneDrive, SharePoint Online, and Power Platform
- Strong communication skills with the ability to convey ideas clearly and solicit feedback from cross-functional team members and stakeholders
- Hands-on experience with implementation, deployment, migration, and support of core M365 services
- Microsoft Teams Voice and Conferencing experience is a plus
- Microsoft Copilot and Copilot Studio experience is a plus
- Experience with ServiceNow, Jira, and Confluence
- Microsoft 365 Certified: Teams Administrator Associate
- Experience with Azure Cloud, scripting, and automation
Benefits
Comp & perks- Flexible time off benefit
- Robust learning resources
- Healthcare benefits
- Wellness benefits
- Financial benefits
- Retirement benefits
- Family support benefits
- Continuing education benefits
- Time off benefits
- Competitive compensation
- Learning and development opportunities