Operations Manager

CACI International Inc

. Provide overall IT Operations leadership, strategic direction, and day-to-day management for a large geographically dispersed IT operations and support program .

Posted 10/22/2026full-timeRemote • United StatesSeniorLead💰 $105,100 - $231,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in IT Operations, focusing on strategic direction, risk management, and performance metrics. Proficient in managing geographically dispersed teams and ensuring compliance with federal contract management and ITIL-aligned processes.

Highest-signal resume keywords

IT Operations LeadershipITIL-Aligned ITSM OperationsFederal Contract ManagementStaffing and Workforce PlanningOperational Performance Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Field OperationsDeskside SupportOperational Risk ManagementSLA/SLO/AQL ComplianceBudget TrackingPerformance Work StatementsServiceNowITIL ProcessesGeographically Dispersed Team ManagementMission Critical Site Support

Soft Skills

Excellent CommunicationStakeholder ManagementExecutive-Level Briefing

Certifications & Qualifications

Department of Homeland Security Entry On Duty (EOD)DoD Top Secret/SCI Clearance

Industry Keywords

CONUS OperationsOCONUS OperationsLaw EnforcementHomeland SecurityFederal Contract Management Fundamentals

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Provide overall IT Operations leadership, strategic direction, and day-to-day management for a large geographically dispersed IT operations and support program
Drive day-to-day execution, risk management, and continuous improvement
Lead IT Field Operations and Service Desk activities across CONUS and OCONUS sites
Provide leadership and oversight to Service Desk Managers, regional Contract Team Leads, Technical Leads, and field staff
Oversee knowledge sharing, communications, and workflows between Service Desk and ITFO teams
Maintain staffing at Mission Critical and Mission Essential sites and support vacancy-rate targets
Oversee ITFO performance against PRS metrics and implement corrective actions when SLOs/AQLs are at risk
Coordinate schedules and plans with GTMs and the ITFO Chief
Ensure Service Desk schedules provide appropriate coverage and meet SLOs
Manage remote and on-site support activities, travel availability, trip reports, and documentation
Oversee OCONUS Tier II Support and OCONUS Travel and Logistical Support teams
Advise the Program Manager on staffing, skill levels, resource locations, and workforce status
Coordinate Service Desk and ITFO participation in rapid response, tiger team, focus team, and surge operations
Ensure LAN Room/Wire Closet maintenance, documentation, and reporting compliance
Coordinate with security and SOC teams on patching, backups, test restores, access control, and account audits
Monitor operational risks and contribute to risk plans, reports, and PMR discussions
Ensure operational deliverables are accurate, complete, and submitted on time
Coordinate VIP field support coverage for urgent incidents
Recommend ITSM-focused business process improvements

Requirements

What you’ll need

Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD); active EOD preferred
Ability to obtain DoD Top Secret/SCI Clearance
B.S. + 15 years of applicable experience or 21 total years of experience
Demonstrated experience leading IT field operations or deskside support for a geographically dispersed environment, including Mission Critical/Mission Essential sites and remote/OCONUS site support
Proven track record meeting or exceeding operational performance metrics and working within an SLA/SLO/AQL regime similar to the PRS
Experience managing staffing and workforce planning for technical teams, including recruiting, onboarding, and backfilling roles within tight timelines and contractual fill rate/penalty structures
Hands-on familiarity with ITIL-aligned ITSM operations and enterprise ticketing tools such as ServiceNow
Strong experience with federal contract management fundamentals, including FFP and T&M invoicing, budget tracking, risk management, and compliance with performance work statements, QASPs, and surveillance plans
Excellent communication, executive-level briefing, and stakeholder management skills, with experience working directly with senior Government or enterprise executives and cross-functional technical teams
Experience managing 150+ local and geographically dispersed staff
Ability to travel within the CONUS
Prior operations management experience in DHS, DOJ, or other law enforcement/homeland security environments (desired)
Experience overseeing ITSM environments using ServiceNow and ITIL-based processes (desired)
Background managing CONUS and OCONUS operations (desired)
Experience managing OCONUS IT operations and related travel, training, documentation, and medical requirements (desired)
Prior responsibility for IT operations innovation initiatives (desired)

Benefits

Comp & perks

Flexible time off benefit
Robust learning resources
Healthcare benefits
Wellness benefits
Financial benefits
Retirement benefits
Family support benefits
Continuing education benefits
Time off benefits
Competitive compensation