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PC Imaging Technician
CACI International Inc. Join CACI's Endpoint Engineering team on a Department of Homeland Security contract .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in imaging and deploying Windows 11 systems, troubleshooting hardware and software issues, and maintaining IT ticketing systems. Holds relevant certifications and possesses strong communication skills to effectively support endpoint engineering tasks.
Highest-signal resume keywords
Windows 11 ImagingMicrosoft SCCMMicrosoft IntuneITILv4 Foundation CertificationSecret Security Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PC ImagingTroubleshooting HardwareTroubleshooting SoftwareInstalling SoftwareConfiguring HardwareTesting DriversTesting ApplicationsTesting PeripheralsUpdating SOPsServiceNow
Soft Skills
Strong Communication SkillsWork Ethic
Tools & Technologies
Microsoft Office 365DELL HardwareHP Hardware
Certifications & Qualifications
Microsoft CertificationITILv4 Foundation Certification
Industry Keywords
Department of Homeland SecurityDHS Entry on DutyNational Capital Region
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Join CACI's Endpoint Engineering team on a Department of Homeland Security contract
- Provide on-site support for individual and bulk image deployments
- Install images on laptop and desktop hardware
- Re-image Windows 11 laptops and desktops for replacement or redeployment in-office
- Troubleshoot computer hardware and software issues
- Update IT ticketing systems with technical steps and complications
- Install and configure additional software and hardware
- Update SOPs and work instructions for routine imaging tasks
- Respond to, resolve, or escalate service requests and incidents
- Test drivers, applications, peripherals, and operating system configurations
- Perform additional assigned duties
Requirements
What you’ll need- Minimum Secret security clearance required to start
- Ability to obtain DoD Security Clearance
- Ability to obtain Department of Homeland Security (DHS) Entry on Duty (EOD); active EOD preferred
- Bachelors Degree or equivalent applicable years of experience
- Any Microsoft certification
- ITILv4 Foundation certification expected within the first six months
- Strong communication skills and work ethic
- Ability to work at different locations within the National Capital Region (Springfield, VA, Washington D.C. and National Harbor, MD)
- Up to 25% local travel
- Experience testing and imaging PC images for workstations and laptops
- Knowledge of desktop and laptop hardware, preferably DELL and HP
- Knowledge of Windows 11 desktop operating systems
- Knowledge of peripherals such as cameras and printers
- Knowledge of Microsoft SCCM
- Knowledge of Microsoft Intune
- Knowledge of Microsoft Office 365
- Experience with ServiceNow or similar ticketing tools
- Relevant DHS-focused experience or agency knowledge desired
Benefits
Comp & perks- Flexible time off benefit
- Robust learning resources
- Healthcare benefits
- Wellness benefits
- Financial benefits
- Retirement benefits
- Family support benefits
- Continuing education benefits
- Time off benefits
- Competitive compensation
- Learning and development opportunities