Product Manager

CACI International Inc

. Lead customer-focused, results-driven platform and production support services for cloud-hosted, microservices-based applications .

Posted 10/7/2026full-timeRemote • United StatesSeniorLead💰 $95,500 - $210,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing cloud-hosted, microservices-based applications with a focus on Tier 3 support, operational efficiency, and user experience enhancement. Proficient in Agile methodologies, change management, and data analysis to drive improvements in production health and support processes.

Highest-signal resume keywords

Cloud-Hosted Applications ManagementTier 3 SupportAgile MethodologiesData AnalysisITIL Service Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Platform ManagementIncident ResponseRoot Cause AnalysisChange ManagementOperational ReadinessKPI DevelopmentUser Trend AnalysisProduction StabilityEscalation Path DevelopmentGovernance Compliance

Soft Skills

Exceptional Communication SkillsUser Relationship ManagementResults-Driven MindsetCollaboration Across TeamsAnalytical Thinking

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

Operations & MaintenanceService DeskMicroservicesSupport ProcessesFeedback Loops

Tech Stack

Tools & technologies

CloudMicroservices

About the role

Key responsibilities & impact

Lead customer-focused, results-driven platform and production support services for cloud-hosted, microservices-based applications
Strengthen user relationships and improve operational efficiency
Ensure consistent, high-quality Tier 3 support and platform operations
Guide platform strategy and elevate user experience
Streamline support processes and drive measurable improvements in production health
Analyze user trends and represent mission and customer needs
Manage production issues from discovery through remediation
Communicate across technical and business teams
Serve as liaison between engineering, Tier 3 support, system owners, leadership, and end users
Develop and improve platform support processes, Tier 3 workflows, escalation paths, and operational readiness checklists
Partner with engineering teams on production stability, incident response, and remediation
Analyze incident and ticket trends to identify recurring issues and inefficiencies
Prioritize production support requests based on severity, mission impact, and business priorities
Enable root cause analysis, validate fixes, and track remediation actions
Manage production data changes with accuracy, auditability, governance compliance, and risk mitigation
Drive support processes using KPIs, dashboards, and feedback loops
Maintain change management practices aligned with Agile delivery cycles
Identify modernization opportunities within platform services and support architectures

Requirements

What you’ll need

U.S. citizenship with ability to obtain a Public Trust clearance
Bachelor’s degree with 15+ years of relevant experience
Background in product management or business analysis
Strong familiarity with Agile environments, capability planning, and change management
Exceptional written and verbal communication skills
Ability to analyze user data, articulate trends, and communicate insights to leadership and technical teams
Experience in Operations & Maintenance (O&M) environments, including Service Desk, Tier 3 support, and platform management (desired)
Familiarity with ITIL service operations processes and methodologies (desired)

Benefits

Comp & perks

Flexible time off benefit
Robust learning resources
Healthcare benefits
Wellness benefits
Financial benefits
Retirement benefits
Family support benefits
Continuing education benefits
Time off benefits
Competitive compensation