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Systems Administrator
CACI International Inc. Support Total Ticket Ownership throughout incident and service request lifecycles .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in systems administration, enterprise IT support, and incident management while applying ITSM principles and collaborating effectively with stakeholders. Proficient in troubleshooting hardware and software issues, managing ticketing systems, and improving service delivery processes.
Highest-signal resume keywords
Active Secret Security ClearanceSystems AdministrationIT Service ManagementTroubleshooting Hardware and SoftwareEnterprise Networking Concepts
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems AdministrationEnterprise IT SupportIncident ManagementService Request ManagementTroubleshooting ApplicationsConfiguration ManagementNetwork OperationsDesktop SupportTicket Management SystemsKnowledge Base Development
Soft Skills
CollaborationProblem SolvingCommunicationDocumentation
Tools & Technologies
Enterprise ApplicationsCollaboration PlatformsGovernment-Furnished EquipmentTicketing SystemsWeb-Services Infrastructure
Certifications & Qualifications
ITIL ExpertMicrosoft Certified: Windows Server Hybrid AdministratorCompTIA Network+
Industry Keywords
Federal AgenciesDepartment of StateITSM PrinciplesChange ManagementRoot Cause Analysis
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Support Total Ticket Ownership throughout incident and service request lifecycles
- Provide desktop and end-user systems support
- Manage Government-Furnished Equipment and provide limited mobile-device support
- Administer workstations, peripherals, card printers, consular office systems, and web-services infrastructure
- Install, configure, deploy, maintain, and troubleshoot enterprise applications and services
- Support collaboration platforms and enterprise tools
- Perform network operations activities
- Monitor, troubleshoot, and resolve systems, infrastructure, application, and network incidents
- Maintain and improve Ticket Management System configurations, workflows, classifications, and processes
- Support self-service, password resets, account provisioning, requests, troubleshooting resources, and knowledge management
- Participate in Problem Management and root cause analysis
- Support Change Management, including impact analysis, risk assessment, implementation planning, validation, and reviews
- Maintain system, incident, problem, change, configuration, and operational documentation
- Identify opportunities to improve technology, workflows, processes, automation, and service delivery
- Collaborate with Government stakeholders, product, engineering, service desk, network, and technical teams
- Develop technical documentation, knowledge articles, standard operating procedures, and troubleshooting guides
- Apply ITSM principles, policies, security requirements, and technical standards
- Perform additional systems administration and enterprise IT support activities as required
Requirements
What you’ll need- Active Secret security clearance required for all levels
- Bachelor's degree in relevant field of study, or comparable combination of education and experience
- Journeyman: 3+ years of relevant experience
- Senior: 5–7 years of relevant experience
- SME: 10+ years of relevant experience
- Experience in systems administration, enterprise IT support, desktop support, infrastructure operations, network operations, or related technical discipline
- Experience troubleshooting hardware, software, operating systems, applications, peripherals, user accounts, and connectivity issues
- Experience with enterprise ticketing or IT Service Management platforms
- Experience supporting incident and service request management processes
- Experience installing, configuring, deploying, maintaining, or troubleshooting enterprise applications and systems
- Working knowledge of enterprise networking concepts and infrastructure
- Prior experience supporting federal agencies desired; Department of State experience highly desired
- Professional certifications such as ITIL Expert, Microsoft Certified: Windows Server Hybrid Administrator, or CompTIA Network+ desired
- Experience with collaboration platforms, Government-Furnished Equipment management, and multi-domain IT support desired
- Knowledge of Ticket Management Systems and knowledge base development desired
- Experience supporting geographically distributed user communities desired
Benefits
Comp & perks- Flexible time off benefit
- Robust learning resources
- Healthcare benefits
- Wellness benefits
- Financial benefits
- Retirement benefits
- Family support benefits
- Continuing education benefits
- Time off benefits
- Competitive compensation
- Learning and development opportunities