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Systems Administrator
CACI International Inc. Support Total Ticket Ownership throughout incident and service request lifecycles .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in systems administration, enterprise IT support, and IT service management, with a strong focus on incident and service request management processes. Proficient in troubleshooting hardware, software, and network issues while maintaining documentation and collaborating with technical teams and stakeholders.
Highest-signal resume keywords
Systems AdministrationIT Service ManagementIncident ManagementChange ManagementTechnical Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise Applications SupportInfrastructure OperationsNetwork OperationsTroubleshootingConfiguration ManagementTicket Management SystemsProblem ManagementUser Account ManagementOperating SystemsEnterprise Networking
Soft Skills
CommunicationCustomer ServiceProblem-SolvingCollaborationMentorship
Tools & Technologies
ITSM PlatformsCollaboration PlatformsDesktop Support ToolsKnowledge Management SystemsService Desk Software
Certifications & Qualifications
Secret Security Clearance
Industry Keywords
Enterprise ITService Request LifecycleGovernment-Furnished EquipmentTechnical StandardsRisk Assessment
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Support Total Ticket Ownership throughout incident and service request lifecycles
- Provide desktop and end-user systems support
- Manage Government-Furnished Equipment and provide limited support for approved mobile devices
- Perform systems and infrastructure administration for workstation, peripheral, card printer, consular office system, and web services infrastructure
- Install, configure, deploy, maintain, and troubleshoot enterprise applications and services
- Support collaboration platforms and enterprise tools
- Perform network operations activities
- Monitor, troubleshoot, and resolve systems, infrastructure, application, and network incidents
- Maintain and improve Ticket Management System configurations, workflows, classifications, and processes
- Support self-service and self-help capabilities including password resets, account provisioning, and knowledge management
- Participate in Problem Management and root cause analysis
- Support Change Management activities and technical change implementation
- Assist with impact analysis, risk assessment, implementation planning, validation, and post-implementation reviews
- Maintain system, incident, problem, change, configuration, and operational documentation
- Identify opportunities to improve hardware, software, workflows, processes, procedures, automation, and service delivery
- Collaborate with Government stakeholders, Product Teams, engineering teams, service desk personnel, network teams, and other technical organizations
- Develop technical documentation, knowledge articles, standard operating procedures, and troubleshooting guides
- Apply ITSM principles, policies, procedures, security requirements, and technical standards
- Perform additional systems administration and enterprise IT support activities as required
- For senior and SME levels, provide technical guidance, mentorship, leadership, and direction across complex assignments
Requirements
What you’ll need- Secret security clearance required for all levels
- Journeyman: 3+ years of relevant experience in systems administration, enterprise IT support, desktop support, infrastructure operations, network operations, or related technical discipline
- Senior: 5–7 years of relevant experience
- SME: 10+ years of relevant experience
- Experience troubleshooting hardware, software, operating systems, applications, peripherals, user accounts, and connectivity issues
- Experience with enterprise ticketing or IT Service Management platforms
- Experience supporting incident and service request management processes
- Experience installing, configuring, deploying, maintaining, or troubleshooting enterprise applications and systems
- Working knowledge of enterprise networking concepts and infrastructure
- Experience administering and troubleshooting complex enterprise IT environments for senior-level roles
- Experience with Problem Management, Change Management, and other ITSM processes for senior-level roles
- Extensive experience supporting large-scale, complex enterprise IT environments for SME-level roles
- Expert-level knowledge across systems administration, infrastructure operations, application support, network operations, and IT service management for SME-level roles
- Strong documentation, communication, customer service, and problem-solving skills
- Ability to collaborate with technical teams and Government stakeholders
- Up to 10% local travel required
Benefits
Comp & perks- Flexible time off benefit
- Robust learning resources
- Healthcare benefits
- Wellness benefits
- Financial benefits
- Retirement benefits
- Family support benefits
- Continuing education benefits
- Time off benefits
- Competitive compensation
- Learning and development opportunities