Systems Administrator – Journeyman

CACI International Inc

. Perform and coordinate Total Ticket Ownership activities, including logging tickets, triage, troubleshooting, resolution, escalation, and root cause analysis .

Posted 10/15/2026full-timeUnited StatesMid-LevelSenior💰 $75,200 - $158,100 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Perform and coordinate Total Ticket Ownership activities, including logging tickets, triage, troubleshooting, resolution, escalation, and root cause analysis
Provide dedicated desktop support for DT/EA/CST users, including complex troubleshooting, Government-Furnished Equipment management, and limited mobile-device support
Perform infrastructure management, including card printer support, domestic consular office systems administration, and web services administration-infrastructure tasks
Support application installation, deployment, and collaboration platform support for enterprise systems and services
Perform network operations supporting enterprise network services and connectivity
Collaborate with stakeholders to update Ticket Management System configurations, develop and maintain workflows, and recommend system enhancements
Enhance and maintain self-help/self-service request capabilities for password resets, hardware/software requests, and account provisioning
Support change management processes according to policies and procedures and participate in change management meetings
Provide technical support across desktop, infrastructure, applications, and network services
Apply systems administration expertise to resolve complex technical challenges and develop and present solutions
Support the Global Mission Operations Support contract for the Department of State, helping modernize and maintain applications and infrastructure through an integrated IT Service Management approach

Requirements

What you’ll need

Bachelor's degree + 4 years of experience in related fields, such as systems administration, IT support, infrastructure management, desktop support, or network operations; equivalencies considered.
Active Secret Clearance
Proven experience with Total Ticket Ownership (TTO), troubleshooting, and root cause analysis for enterprise IT environments
Demonstrated knowledge of desktop support, infrastructure management, application deployment, and network operations
Strong understanding of Ticket Management Systems, self-service capabilities, and change management processes
Excellent problem-solving and customer service skills with ability to support users across multiple technology domains
Prior experience supporting federal agencies, especially the Department of State (desired)
Professional certifications such as ITIL Foundation, CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator (desired)
Experience with collaboration platforms, card printer support, and web services administration (desired)
Knowledge of Government-Furnished Equipment (GFE) management and support for geographically distributed user communities (desired)
Minimum Secret clearance required to start
Up to 10% local travel may be required

Benefits

Comp & perks

Flexible time off benefit
Robust learning resources
Healthcare benefits
Wellness benefits
Financial benefits
Retirement benefits
Family support benefits
Continuing education benefits
Time off benefits
Competitive compensation
Benefits and learning and development opportunities