Tier 2 Helpdesk Analyst

CACI International Inc

. Provide advanced customer support in a production environment for Momentum Financials .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $63,300 - $129,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Momentum Financials, including implementation and operations, while effectively collaborating with stakeholders to analyze and resolve issues. Proficient in SQL for data extraction and committed to continuous process improvement in a government environment.

Highest-signal resume keywords

Momentum Financials ImplementationSQL Query UtilizationFederal Financials ProcessesAgile MethodologiesAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Momentum FinancialsSQLGeneral LedgerBudgetingAccounts PayableAccounts ReceivableFinancial ReportingImpact AnalysisSystem ConfigurationTesting and Validation

Soft Skills

Analytical SkillsProblem-SolvingWritten CommunicationOral CommunicationTeam Collaboration

Tools & Technologies

Project Tracking ToolsArtificial Intelligence

Industry Keywords

Government EnvironmentContinuous Process ImprovementDocumentation RequirementsStakeholder EngagementDefect Tracking

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide advanced customer support in a production environment for Momentum Financials
Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools
Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders
Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues
Collaborate with government employees, developers, testers, and Momentum SMEs to ensure requirements are clearly understood and implemented correctly
Support system configuration, testing, validation activities, and execution support
Support Momentum enhancements and defect tracking and fixes
Perform impact analyses for proposed system changes, releases, and patches
Utilize SQL queries for data extracts
Troubleshoot Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical teams to identify root causes and recommend solutions
Ensure deliverables comply with project standards, governance processes, and documentation requirements
Provide status updates, risks, and recommendations to leadership and stakeholders
Contribute to continuous process improvement and identify opportunities to optimize Momentum functionality and reporting
Maintain Knowledge Articles for Tier 1
Utilize Artificial Intelligence to streamline processes, improve communication, and reduce costs

Requirements

What you’ll need

US citizen with the ability to pass a Tier 2 MBI background investigation upon hire
5 years’ experience working with the Momentum Financials front-end and preferably database
Minimum of 5 years supporting Momentum Financials implementations or operations
Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting
Strong analytical, problem-solving, written, and oral communication skills
Ability to work both independently and with a team to solve problems
Ability to efficiently and effectively handle multiple and shifting priorities while meeting deadlines
Flexibility to put in hours needed to meet tight deadlines
Experience working in a government environment
Experience with Agile, SAFe, or hybrid delivery methodologies
Bachelor’s degree in Business, Accounting, Finance, Information Systems, or related field

Benefits

Comp & perks

Flexible time off benefit
Robust learning resources
Healthcare benefits
Wellness benefits
Financial benefits
Retirement benefits
Family support benefits
Continuing education benefits
Time off benefits
Competitive compensation
Learning and development opportunities