UX Researcher

CACI International Inc

. Plan and conduct user research with investigators, auditors, inspectors, analysts, and counsel using interviews, contextual inquiry, task analysis, diary studies, and surveys .

Posted 9/25/2026full-timeUnited StatesSeniorLead💰 $75,200 - $158,100 per yearWebsite

About the role

Key responsibilities & impact

Plan and conduct user research with investigators, auditors, inspectors, analysts, and counsel using interviews, contextual inquiry, task analysis, diary studies, and surveys
Design and run usability testing for OIGChat, data platform interfaces, dashboards, and pilot AI applications
Document findings with severity ratings and actionable recommendations
Conduct user readiness assessments and adoption surveys across program offices
Build and maintain adoption measurement frameworks, usage analyses, and adoption dashboards
Develop personas, journey maps, workflow models, and service blueprints
Synthesize Community of Practice feedback, ambassador input, support themes, and feature requests into prioritized product-backlog findings
Conduct human factors analysis of AI-assisted tasks, cognitive load, error-prone steps, verification behavior, and trust calibration
Partner with training and adoption teams to distinguish design problems from training or communication gaps
Conduct accessibility research with assistive technology users to validate Section 508 conformance
Document research plans, protocols, consent practices, findings, and recommendations
Maintain a research repository for team access

Requirements

What you’ll need

Bachelor's degree + 7 years of experience in user experience research, human factors, behavioral science, business analysis, or related field; equivalencies considered (Master's + 4 years; 13 years with no degree; AA + 9 years)
U.S. citizenship
Ability to obtain and maintain a DHS Public Trust (Tier 4 / High Risk) fitness determination
Experience planning and executing qualitative and quantitative research for enterprise software, analytics platforms, or data-intensive applications
Proficiency in usability testing methods and research synthesis
Ability to translate findings into prioritized recommendations for development teams
Experience developing adoption metrics, measurement frameworks, and data-driven technology value assessments
Strong facilitation, interviewing, and communication skills
Ability to present findings to technical teams and executive stakeholders
Up to 10% travel required
Desired: Experience researching AI or large language model tools, including trust calibration, over-reliance, verification behavior, and prompt literacy
Desired: Hands-on experience with accessibility research, assistive technology testing, and inclusive research recruitment
Desired: Background in federal government, law enforcement, investigative, audit, or inspector general environments

Benefits

Comp & perks

Flexible time off benefit
Robust learning resources
Healthcare benefits
Wellness benefits
Financial benefits
Retirement benefits
Family support benefits
Continuing education benefits
Time off benefits
Flexible work-life balance support