Collection Service Representative

Cadex

. Support clients in delivering exceptional service to their customers through telephone and, where applicable, email communication .

Posted 10/15/2026full-timeRemote • Texas • United StatesJunior💰 $15 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service through effective communication and problem resolution, while meeting performance targets and maintaining organized documentation. Capable of collaborating in a team environment and contributing to process improvements.

Highest-signal resume keywords

Customer ServiceOutbound Call ManagementMS Office ProficiencyTime ManagementProfessional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Math SkillsTelephone SkillsAccount ResearchOrder Issue ResolutionDocumentation Management

Soft Skills

Team CollaborationProfessional DemeanorOrganizational SkillsProblem-SolvingFluency in English

Tools & Technologies

Client-Specific Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Accounts ReceivablePerformance TargetsQuality ObjectivesCustomer Account ManagementProcess Improvement

About the role

Key responsibilities & impact

Support clients in delivering exceptional service to their customers through telephone and, where applicable, email communication
Work in assigned queues or worklists and meet daily targets of at least 150 outbound calls
Resolve order issues and answer customer account questions
Escalate customer concerns to the proper team
Advise customers of open receivables and obtain payment status, payment timelines, or information about issues preventing payment
Use client-specific systems to review and research account details
Provide invoices and related documentation to account holders
Meet internal quality objectives, including Monthly Account Audits and Call Quality Reviews
Meet performance and productivity requirements based on time-gap or other reporting
Maintain organized electronic files, documents, and emails
Take ownership of assigned accounts and work in group queues as needed
Participate in special projects and initiatives
Meet regularly with the Supervisor for performance reviews and coaching
Seek process improvements and propose ideas
Collaborate across countries and cultures within all regions
Assist in 1st Party AR project work as required
Act as backup to other members of the 1st Party AR Department
Perform other duties as requested
This position has no supervisory responsibilities

Requirements

What you’ll need

High School Diploma or general education degree (GED)
1 year transferrable experience
Fluency in the English language
Ability to work in a team-based environment in shared tasks and projects
Professional demeanor
Proficient written and verbal communication skills
Proficient comprehension skills
Time management and organizational skills
Basic math skills
Proficient telephone skills
Proficient in MS Office
Ability to meet assigned work schedule
Ability to meet daily targets of at least 150 outbound calls
Ability to work in a remote or office environment
Ability to perform repetitive typing and computer mouse usage
Ability to maintain professionalism and confidentiality

Benefits

Comp & perks

Temp-to-hire opportunity
Remote work opportunity
Opportunity to gain valuable experience
Opportunity to earn extra holiday income
Potential to turn a temporary position into a long-term career
No travel expected