Collector

Cadex

. Collect past-due B2B accounts for Cadex clients to maximize revenue .

Posted 10/9/2026full-timeRemote • United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B collections and accounts receivable management, with strong communication and negotiation skills to effectively resolve disputes and maximize revenue. Proficient in maintaining organized records and collaborating across diverse teams to improve processes and support operational projects.

Highest-signal resume keywords

B2B Collections ExperienceMicrosoft Office ProficiencyPayment Negotiation SkillsProfessional Communication SkillsTime Management and Organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

B2B CollectionsAccounts ReceivablePayment DemandsDispute ResolutionSettlement NegotiationBasic Mathematical SkillsSkip TracingData EntryRecord KeepingProblem Solving

Soft Skills

Professional CommunicationTime ManagementOrganizational SkillsConflict De-escalationCollaboration

Tools & Technologies

Proprietary Collection SystemEmailTelephonePostal Letters

Certifications & Qualifications

Collector License (as required)

Industry Keywords

Revenue MaximizationClient ServiceQuality AssuranceOperational SupportConfidentiality

About the role

Key responsibilities & impact

Collect past-due B2B accounts for Cadex clients to maximize revenue
Use telephone, email, and postal letters for payment demands, problem solving, dispute resolution, settlement negotiations, and other collection methods
Meet or exceed collection, revenue, productivity, and activity goals
Provide accurate, professional customer and client service and communication
Update the proprietary collection system with interaction details, contacts, and required codes
Follow client-specific account handling instructions, treatment plans, procedures, skip tracing, and quality assurance requirements
Engage with clients regarding questions, answers, and discussions related to specific files or claims
Maintain confidentiality and organized electronic files
Analyze claims and recommend settlements and payment plans to clients
Identify process improvements and collaborate on implementation
Foster communication and collaboration across countries and cultures
Assist with operational projects and act as backup to Operational Departments
Support new hires and coworkers through training and question assistance
Respond to customer and client correspondence professionally
Perform other duties as requested

Requirements

What you’ll need

High School Diploma or General Education (GED)
1–3 years’ experience in collections, B2B collections, or an accounts receivable role
Strong computer skills, especially Microsoft Office
Time management and organization skills
Proficient written and telephone communication skills
Ability to make payment demands and negotiate favorably for the company and clients
Ability to respond professionally to confrontational or evasive conversations and de-escalate emotion
Basic mathematical skills
Basic telephone and calculator skills
Fluency in English
Fluency in other languages may be required based on location, client, department, or project
Collectors may be required to be licensed in various states; Cadex will apply for and obtain required licenses

Benefits

Comp & perks

Monthly performance bonuses of $350–$700 or 4% commission, with uncapped 4% commission on all fees collected
Monday through Friday day shift; no nights or weekends
Cross training and transfer opportunities
Medical and dental coverage (80% single and 60% family covered by Cadex)
401(k) with a 4% match
Company-paid life insurance and long-term disability insurance
Generous PTO/sick leave and other paid emergency leave options
6 weeks of partial salary for parental leave
Company-provided equipment
Remote work environment