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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in client communication, data management, and process improvement while maintaining professionalism and confidentiality. Capable of navigating software tools and managing administrative tasks effectively.
Highest-signal resume keywords
Client CommunicationData ManagementProcess ImprovementMS Office ProficiencyTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPayment ProcessingDocument RetrievalClaim AuditingMathematical Skills
Soft Skills
Critical ThinkingOrganization SkillsProfessionalismConfidentialityCollaboration
Tools & Technologies
ZendeskComputer Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Administrative RoleClerical ExperienceClient DocumentationPayment VerificationOperating Procedures
About the role
Key responsibilities & impact- Monitor Zendesk tickets and manage inbound client and collector communications, including escalations
- Request client documentation and action confirmations for debtor account reviews
- Provide client-supplied information to the collections team and maintain accurate system records
- Review and apply account payments according to remittances and payment history
- Validate payment files for formatting, required fields, and processing accuracy
- Process manual claims and ensure required documentation is included
- Process credit card payments using client systems
- Audit claim submissions for accurate data entry and file creation
- Support clients with data-feed downloads, document retrieval, payment verification, and posting
- Publish and update operating procedures and training materials
- Identify process improvements and propose ideas
- Collaborate across countries and cultures
- Support Operations Support projects and act as backup to department members
- Maintain professionalism and confidentiality
- Perform other duties as requested
Requirements
What you’ll need- High School Diploma or general education degree (GED)
- 3–5 years’ experience in a clerical, office, or administrative role
- Proficient in navigating computer software and MS Office
- Time management and organization skills
- Critical thinking skills
- Proficient professional written and telephone communication and comprehension skills
- Basic mathematical skills
- Basic telephone and calculator skills
- Fluency in the English language
- Ability to work the assigned schedule, typically Monday through Friday between 6:00am and 6:00pm EST/EDT
- Ability to maintain professionalism and confidentiality
- Ability to perform essential duties satisfactorily
Benefits
Comp & perks- Negligible travel percentage
- Remote work environment option
- Standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related equipment
- Reasonable accommodation for individuals with disabilities
- Equal employment opportunities