Business Analyst – PMO

Cadmus Soluções em TI

. Analyze and document current-state ("As-Is") ITSM processes across multiple regions, including Incident, Request, Problem, Change, and Knowledge Management.

Posted 9/24/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing and documenting ITSM processes, facilitating stakeholder engagement, and translating business needs into structured requirements. Proficient in driving standardization across regions while considering local constraints and aligning with adjacent IT domains.

Highest-signal resume keywords

Business AnalysisITSM Process DocumentationStakeholder EngagementServiceNow (SNOW)Global Operating Model Transformation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingBusiness Requirements DocumentationFunctional SpecificationsSDLCProject Management Methodologies

Soft Skills

Analytical SkillsFacilitation SkillsAdaptability

Tools & Technologies

ServiceNow

Industry Keywords

ITSMTransformation ProgramsShared ServicesOutsourcing

Tech Stack

Tools & technologies

ITSMSDLCServiceNow

About the role

Key responsibilities & impact

Analyze and document current-state ("As-Is") ITSM processes across multiple regions, including Incident, Request, Problem, Change, and Knowledge Management.
Conduct stakeholder interviews and workshops to gather requirements and identify gaps, inefficiencies, and regional variations.
Support the Workstream Lead and Workstream Project Manager in creating project artifacts and presentations.
Develop deliverables such as process maps (L2/L3), business requirements documentation, and functional specifications.
Drive standardization and harmonization across regions while taking local constraints into account.
Collaborate with SMEs, Workstream Leads, and Program Leadership to translate business needs into structured requirements.
Facilitate alignment among stakeholders in a global organization with a matrix structure.
Ensure alignment with adjacent IT domains, including Service Desk, Hosting, Tech4Tech, and Digital Workplace.
Support the adoption of new processes and ways of working.

Requirements

What you’ll need

Proven experience as a Business Analyst in transformation programs within large organizations operating across multiple regions and/or experience in application development/SDLC, with an understanding of PMO and project management methodologies.
Strong analytical and facilitation skills, with the ability to translate business needs into structured requirements and process designs.
Ability to work in a dynamic, fast-paced environment and feel comfortable dealing with ambiguity.
Practical knowledge of ServiceNow (SNOW) — desirable.
Experience as a Service Designer — desirable.
Experience with global operating model transformations, shared services, or outsourcing — desirable.

Benefits

Comp & perks

CLT employment arrangement
Remote work