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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in learning design and assessment pedagogy, with a strong ability to deliver training sessions and workshops for academics. Proficient in using learning management systems and developing support tools to enhance academic success.
Highest-signal resume keywords
Learning DesignAssessment DesignTraining DeliveryCustomer SuccessLMS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Assessment DesignTraining DevelopmentWorkshop FacilitationWebinar DeliveryPedagogyUser Feedback AnalysisSupport DocumentationTechnical Issue EscalationOrganizational SkillsRemote Collaboration
Soft Skills
Clear WritingRelationship BuildingTrust BuildingAdaptabilityCommunication
Tools & Technologies
CadmusLearning Management SystemCanvasMoodleSupport Tools
Industry Keywords
Higher EducationAcademic DevelopmentEducation-Focused Customer SuccessNorth AmericaLatin America
About the role
Key responsibilities & impact- Train university academics to use Cadmus
- Deliver training sessions, workshops and webinars
- Help academics design scaffolded, high-quality assessments grounded in good pedagogy
- Build and improve assessment templates
- Oversee regional support for academics and students
- Keep the Help Centre and support documentation current
- Escalate technical issues to the appropriate team
- Work with the Product team to develop internal support tools
- Conduct end-of-semester check-ins with academics
- Run quarterly business reviews for priority accounts
- Lead the referral program
- Share insights with Commercial, Sales, Operations and Product teams
- Bring first Americas academics onto Cadmus, with training completed and assessments live
- Ensure regional queries are answered within targets and technical issues reach the right team
- Improve assessment quality to meet Cadmus's learning quality standards
- Maintain partner support plans and encourage referrals
Requirements
What you’ll need- Experience in learning design, academic development or university teaching, or in an education-focused customer success role
- Strong grasp of assessment design and pedagogy
- Experience designing and running training, workshops and webinars for academics or other professional audiences
- Fluent written and spoken English
- Clear, warm writing
- Comfort with software and learning platforms
- Ability to pick up new tools quickly and help others do the same
- Ability to build trust with academics quickly and maintain relationships across the semester
- Ability to stay organised across many academics, courses and deadlines
- Ability to turn user feedback into better resources, tools and processes
- Comfort working remotely across time zones
- Knowledge of higher education in North or Latin America is a bonus
- Experience with an LMS like Canvas or Moodle is a bonus
Benefits
Comp & perks- Remote work
- Full-time contractor basis
- Paid annual leave
- Paid sick leave
- Training on the platform from day one
- Opportunity to influence how Cadmus supports its newest region
- Globally distributed team environment