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Application Production Support
Caixa Mágica Software. Provide technical and functional support to business users and application stakeholders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Application Production Support, focusing on operational efficiency, incident management, and service quality. Proficient in scripting and automation to enhance support processes within Banking and Financing Services applications.
Highest-signal resume keywords
Application Production SupportIncident ManagementScripting and Automation DevelopmentITIL MethodologyLinux RedHat Operating Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportIncident ManagementProblem ManagementChange ManagementOperational Process ImprovementProduction MonitoringDatabase KnowledgeRoot Cause AnalysisService Management ProcessesTechnical Documentation
Soft Skills
CommunicationTeam CollaborationKnowledge TransferContinuous ImprovementService Quality Focus
Tools & Technologies
IBM MQ SeriesAxway Transfer CFTLinux RedHatOracle EnvironmentsAutomation Solutions
Industry Keywords
Banking ServicesFinancing ServicesITIL ProcessesProduction Support Best Practices
Tech Stack
Tools & technologiesLinuxOracle
About the role
Key responsibilities & impact- Provide technical and functional support to business users and application stakeholders
- Ensure operational coverage during assigned shifts and maintain agreed service levels
- Monitor application production environments and ensure service stability and availability
- Manage incidents, troubleshoot issues and coordinate resolution activities
- Proactively address tasks received through tickets, emails and direct requests
- Communicate project, task and incident updates to business users and internal stakeholders
- Maintain, update and enrich operational procedures and technical documentation
- Conduct knowledge transfer sessions and provide training to team members
- Participate in shadowing activities and continuous learning initiatives to improve platform support coverage
- Document incidents and contribute to knowledge sharing across the team
- Develop scripts and automation solutions to improve operational efficiency and reduce manual activities
- Analyze root causes, evaluate releases and patch impacts and identify systemic issues
- Participate in weekend and holiday support rotations according to business requirements
Requirements
What you’ll need- 3 to 5 years of professional experience in Application Production Support environments
- Experience supporting Banking and Financing Services applications is highly valued
- Knowledge of MQ Series, Axway Transfer CFT and Linux RedHat environments is an advantage
- Experience with automation, scripting and operational process improvement
- Familiarity with ITIL processes and production support best practices
- Availability to work weekends and holidays on a rotational basis when required
- Strong focus on service quality, operational efficiency and continuous improvement
- Experience with ITIL Methodology and Service Management Processes
- Experience with Linux RedHat Operating Systems
- Experience with Oracle Environments and Database Knowledge
- Experience with IBM MQ Series Middleware
- Experience with Axway Transfer CFT Middleware
- Experience with Production Monitoring and Application Support Processes
- Experience with Scripting and Automation Development
- Experience with Incident, Problem and Change Management
- Experience with Technical and Functional Application Support
- Experience with Banking and Financing Services Application Support
- Fluent in English
Benefits
Comp & perks- A permanent job contract for a long term project
- Tech equipment + SIM Card + personal smartphone
- Health and Life Insurance
- Social events and team buildings
- The commitment of letting you grow with us, and be rewarded accordingly
- A dynamic and young team that will be always there to support you
- Training in the latest technologies
- Coffee, fruits, snacks and a warm welcoming when you pass by the office