Application Production Support

Caixa Mágica Software

. Provide technical and functional support to business users and application stakeholders .

Posted 10/22/2026full-timeLisbon • PortugalSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Application Production Support, focusing on operational excellence, automation, and service quality. Proficient in Oracle SQL, UNIX Operating Systems, and ITIL processes to enhance application stability and performance.

Highest-signal resume keywords

Oracle SQL ExpertiseUNIX Operating Systems ExperienceITIL Methodology KnowledgeScripting and Automation DevelopmentProduction Monitoring and Performance Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application Production SupportOracle DatabaseWindows EnvironmentsLinux EnvironmentsBatch ProcessingApplication Workflow MonitoringIncident AnalysisService RestorationChange ManagementContinuous Improvement

Soft Skills

Mentoring Team MembersKnowledge Sharing

Tools & Technologies

AnsibleDevOps Tools

Industry Keywords

Operational GovernanceProduction SupportService Management ProcessesTechnical IntegrationApplication Releases

Tech Stack

Tools & technologies

AnsibleLinuxOracleSQLUnix

About the role

Key responsibilities & impact

Provide technical and functional support to business users and application stakeholders
Ensure application availability, stability and performance across production environments
Monitor and supervise technical and functional components of applications
Manage and coordinate application releases, deployments and production changes
Perform incident analysis, troubleshooting and service restoration activities
Analyze application workflows, batch executions, transfers and business processes
Improve operational efficiency through scripting and automation of recurring tasks
Understand root causes of incidents and contribute to permanent corrective solutions
Maintain operational procedures and enrich application documentation repositories
Support technical integration activities leveraging existing products and services
Manage functional change requests and contribute to continuous service improvement initiatives
Share knowledge, mentor team members and contribute to team documentation and training activities
Participate in weekend, holiday and on-call support activities according to team rotation schedules

Requirements

What you’ll need

More than 11 years of experience in Production Support and Infrastructure environments
Strong expertise in Application Production Support within enterprise environments
Oracle SQL knowledge is mandatory
UNIX expertise is highly required
Experience with ITIL processes and operational governance is highly valued
Availability to work on weekends, public holidays and support rotations when required
Strong focus on operational excellence, automation, service quality and continuous improvement
Experience with Oracle Database and Oracle SQL
Experience with UNIX Operating Systems
Experience with Windows and Linux Environments
Experience with Scripting and Automation Development
Experience with Ansible and DevOps Tools
Experience with Network Infrastructure Knowledge
Experience with Production Monitoring and Performance Analysis
Experience with ITIL Methodology and Service Management Processes
Experience with Application Release and Change Management
Experience with Technical and Functional Production Support
Experience with Batch Processing and Application Workflow Monitoring
Fluent in English

Benefits

Comp & perks

A permanent job contract for a long term project
Tech equipment + SIM Card + personal smartphone
Health and Life Insurance
Social events and team buildings
The commitment of letting you grow with us, and be rewarded accordingly
A dynamic and young team that will be always there to support you
Training in the latest technologies
Coffee, fruits, snacks and a warm welcoming when you pass by the office