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Application Production Support
Caixa Mágica Software. Act as the first point of contact for IT Production related activities, providing support to end-users, Business Analysts and Development teams .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Application Production Support and IT Operations, with a strong focus on incident management, release management, and operational excellence in banking and financial services environments. Proficient in ITIL, Agile, and DevOps methodologies, ensuring compliance with SLAs and continuous improvement initiatives.
Highest-signal resume keywords
Application Production SupportIncident ManagementRelease ManagementITIL MethodologyCloud-Based Infrastructure
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQL DatabasesWindows Operating SystemLinux Operating SystemBatch SchedulingMonitoring ToolsDevOps PracticesAutomation with JenkinsFile Transfer TechnologiesNetwork TechnologiesSecurity Technologies
Soft Skills
Effective CommunicationMulticultural CollaborationService Quality Focus
Tools & Technologies
ServiceNowJIRADynatraceAutoSysAnsibleTerraformCloud ServicesITSM ToolsAgile ToolsEncryption Technologies
Industry Keywords
Banking SystemsFinancial ServicesOperational ExcellenceContinuous ImprovementProduction Readiness
Tech Stack
Tools & technologiesAnsibleCloudFirewallsITSMJenkinsLinuxMS SQL ServerOraclePostgresServiceNowSQLTerraformUnix
About the role
Key responsibilities & impact- Act as the first point of contact for IT Production related activities, providing support to end-users, Business Analysts and Development teams
- Manage incidents, service requests, problems and changes using ITSM tools while ensuring compliance with agreed SLAs
- Restore services rapidly through effective incident analysis, troubleshooting and escalation management
- Monitor and supervise application and infrastructure layers to ensure production stability and availability
- Implement preventive actions and continuous improvement initiatives to reduce recurring incidents
- Prepare, validate and support application releases and production deployments
- Perform pre-production testing and ensure production readiness of new releases
- Maintain and update technical documentation, operational procedures and knowledge repositories
- Collaborate with Development teams on migrations, re-hosting activities, infrastructure changes and application releases
- Support application monitoring, automation and operational excellence initiatives
- Manage communication with internal stakeholders and provide timely updates regarding incidents and production activities
- Participate in on-call support activities when required
Requirements
What you’ll need- Between 6 and 10 years of experience in Application Production Support and IT Operations environments
- Experience supporting critical banking and financial services applications
- Knowledge of ITIL, Agile and DevOps methodologies is highly valued
- Strong experience in production monitoring, incident management and release management processes
- Experience working with cloud-based and hybrid infrastructures
- Ability to work effectively in multicultural and international environments
- Strong focus on service quality, operational excellence and continuous improvement
- Availability to participate in on-call support and production activities when required
- SQL Databases (Microsoft SQL Server, Oracle, PostgreSQL and Sybase)
- Operating Systems: Windows, Windows Server, Linux (RHEL) and UNIX (AIX)
- File Transfer Technologies (CFT, MQ, FTaaS, FTP, SFTP and PeSIT)
- Batch Scheduling and Workload Automation (AutoSys and related tools)
- Monitoring and Observability Tools (Dynatrace and related platforms)
- DevOps and SecDevOps Practices
- Jenkins Automation Platform
- Ansible Automation
- Banking Systems and Financial Services Environments
- Network Technologies (LAN, VPN, LDAP and Active Directory)
- Encryption Technologies (PGP, GPG)
- Infrastructure Technologies (VMs, DMZ, Cloud, Load Balancers, Firewalls and Terraform)
- Security Technologies (TLS, SSL, SSH, PKI, Certificates, SAST and DAST)
- Cloud Services (IaaS, PaaS and SaaS)
- Service Management Platforms (ServiceNow, JIRA, ITSM and Agile Tools)
- ITIL Methodology and Production Support Best Practices
- Fluent in English
Benefits
Comp & perks- A permanent job contract for a long term project
- Tech equipment + SIM Card + personal smartphone
- Health and Life Insurance
- Social events and team buildings
- The commitment of letting you grow with us, and be rewarded accordingly
- A dynamic and young team that will be always there to support you
- Training in the latest technologies
- Coffee, fruits, snacks and a warm welcoming when you pass by the office