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Application Support
Caixa Mágica Software. Monitor and maintain production applications, ensuring high availability and optimal performance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Application Support and Production Services, with a strong focus on ITIL and DevOps methodologies. Capable of optimizing monitoring and observability solutions while ensuring high availability and performance of critical business applications.
Highest-signal resume keywords
Application Support ExperienceITIL MethodologyDevOps PracticesJava TroubleshootingMonitoring Tools Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Production Support ProcessesIncident ManagementChange ManagementJava Application ServersOpenShiftKubernetesAPI Gateway IntegrationRHEL LinuxRelational DatabasesInfrastructure Automation
Soft Skills
Service Quality FocusContinuous Improvement MindsetCollaboration
Tools & Technologies
DynatraceGrafanaPrometheusJaegerELK StackGitLabJenkinsArgoCDNexus SonatypeAnsible
Industry Keywords
Production ApplicationsHigh AvailabilityOptimal PerformanceTechnical DocumentationKnowledge SharingObservability Practices
Tech Stack
Tools & technologiesAnsibleCloudGrafanaJavaJenkinsKubernetesLinuxMS SQL ServerOpenShiftPostgresPrometheusSQLTerraform
About the role
Key responsibilities & impact- Monitor and maintain production applications, ensuring high availability and optimal performance
- Participate in incident management activities, including Situation Rooms, RCA analysis and problem resolution initiatives
- Ensure implementation and compliance with ITIL governance standards and SLA commitments
- Execute deployments, releases and change requests following established ITIL and DevOps processes
- Proactively identify, analyze and resolve technical issues impacting business operations
- Participate in on-call rotations and support critical applications in 24/7 production environments
- Serve as a point of contact for Development teams, troubleshooting issues and coordinating corrective actions
- Collaborate with Scrum teams to design, deploy and improve application platforms
- Implement upgrades, patches and new functionalities while minimizing user impact
- Maintain technical documentation, operational procedures and troubleshooting guides
- Promote knowledge sharing and best practices across global support teams
- Implement and optimize monitoring and observability solutions within production platforms
- Promote observability practices to enable early detection and resolution of application issues
Requirements
What you’ll need- More than 6 years of experience in Application Support and Production Services environments
- Strong knowledge of production support processes, monitoring, observability and incident management
- Experience working with ITIL and DevOps methodologies
- Availability to participate in on-call support rotations
- Experience supporting critical business applications in enterprise environments
- Strong focus on service quality, stability, performance and continuous improvement
- Experience with Java Application Servers (RedHat JBoss EAP) and Java troubleshooting, including heap and thread dump analysis and performance optimization
- Experience with OpenShift, Kubernetes and Cloud Platforms
- Experience with API Gateway Integration (Axway, Apigee)
- Experience with RHEL Linux Operating Systems
- Experience with Dynatrace Monitoring and Observability Tools, Grafana, Prometheus, Jaeger and ELK Stack
- Experience with CI/CD Platforms: GitLab, Jenkins, ArgoCD and Nexus Sonatype
- Experience with Infrastructure Automation using Ansible and/or Terraform
- Experience with Relational Databases (Microsoft SQL Server and PostgreSQL)
- Experience with ITIL Processes, Incident Management and Change Management
- Fluent in English
Benefits
Comp & perks- A permanent job contract for a long term project
- Tech equipment + SIM Card + personal smartphone
- Health and Life Insurance
- Social events and team buildings
- The commitment of letting you grow with us, and be rewarded accordingly
- Training in the latest technologies
- Coffee, fruits, snacks and a warm welcoming when you pass by the office
- Dynamic and young team support