Junior Operations Analyst

Caixa Vida e Previdência

. Handle and process inquiries received by the Ombudsman’s Office, ensuring impartial analysis, quality, and compliance with established deadlines.

Posted 11/5/2026full-timeBarueri • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing complaints related to life insurance and private pension products while ensuring compliance with SUSEP regulations and the Brazilian Consumer Protection Code. Strong written communication and conflict resolution skills are essential for effective customer service and process improvement.

Highest-signal resume keywords

Life Insurance KnowledgeCredit Life Insurance KnowledgePrivate Pension KnowledgeSUSEP Regulations ComplianceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complaint AnalysisQuality MonitoringIssue ResolutionReport PreparationProcess Improvement

Soft Skills

Written CommunicationEmpathyConflict MediationOrganizationDetail Orientation

Tools & Technologies

CRM ToolsCustomer Service SystemsMicrosoft Office

Industry Keywords

OmbudsmanCustomer ServiceBrazilian Consumer Protection CodeInsurance ManagementBusiness Administration

About the role

Key responsibilities & impact

Handle and process inquiries received by the Ombudsman’s Office, ensuring impartial analysis, quality, and compliance with established deadlines.
Prepare supporting information for responses to inquiries and issue resolution, ensuring clarity, objectivity, and empathy in communication.
Analyze complaints related to life insurance, credit life insurance, and private pension products, identifying root causes and opportunities for improvement.
Monitor quality, turnaround-time, and recurrence indicators for complaints and other cases.
Collaborate with internal departments to gather information and define appropriate resolution actions.
Ensure compliance with SUSEP regulations, the Brazilian Consumer Protection Code, and internal policies.
Support the preparation of management reports and presentations on recurring issues and action plans.
Contribute to the continuous improvement of processes and the customer experience.

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Business Administration, Law, Insurance Management, Business Processes, or a related field.
Previous experience in customer service, an Ombudsman’s Office, SAC (Customer Service), or areas related to the insurance and private pension markets.
Knowledge of life insurance and credit life insurance products, private pensions, and regulations applicable to the sector.
Strong written communication skills, with the ability to mediate and resolve conflicts.
Analytical, organized, and detail-oriented profile.
Knowledge of the Brazilian Consumer Protection Code and customer service best practices.
Familiarity with CRM tools, customer service systems, and Microsoft Office.
Knowledge of SUSEP regulations and other regulatory bodies is a plus.

Benefits

Comp & perks

Profit-sharing program
Flexible working hours, with arrival between 8:00 a.m. and 10:00 a.m. and departure between 5:00 p.m. and 7:00 p.m.
Meal and food allowance
Wellhub Gold+ at no cost
Transportation allowance
Health insurance with no copay and no monthly employee premium for employees and dependents
Dental insurance
Pharmacy assistance, with discounts at thousands of pharmacies through the Vidalink app
Daycare and nanny allowance
Life insurance
Domestic and international travel insurance at no cost
Pension plan, with an employer contribution ranging from 2% to 12% depending on the employee’s contribution
Maternity welcome kit
Maternity leave of up to 180 days
Paternity leave
Day off