Junior Operations Analyst – Customer Service

Caixa Vida e Previdência

. Perform lower-complexity operational activities within the department .

Posted 9/15/2026full-timeBarueri • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical abilities and effective communication skills to support customer service operations, ensuring compliance with regulations in Life, Pension, and Credit Life insurance products. Proficient in delivering training and utilizing presentation tools to enhance team performance.

Highest-signal resume keywords

Analytical AbilityNegotiation SkillsPresentation SkillsKnowledge of Life Insurance RegulationsExperience with CRM Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess Compliance AuditingIncident Ticket ManagementAccess Procedure ManagementTraining Delivery

Soft Skills

Persuasive CommunicationVerbal CommunicationWritten Communication

Tools & Technologies

PowerPointCanvaGenesys CloudSalesforce

Certifications & Qualifications

CPAC-Pro RC-Pro I

Industry Keywords

Customer Service CenterOperational ActivitiesPerformance TrackingCalibration Forums

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Perform lower-complexity operational activities within the department
Deliver training sessions for customer service centers
Monitor the performance tracking of the customer service center provider
Audit customer interactions to ensure process compliance
Open incident tickets
Manage and execute access procedures with service providers
Provide support on process-related questions from service providers
Participate in calibration forums for customer interactions handled by the service provider

Requirements

What you’ll need

Currently pursuing or hold a bachelor’s degree in Business Administration, Economics, Finance, or a related field
Strong negotiation and persuasive communication skills for dealing with customers and strategic partners
Analytical ability to interpret data and propose effective solutions
Knowledge of regulations applicable to Life, Pension, and/or Credit Life insurance products
Excellent verbal and written communication skills
Experience with presentation tools such as PowerPoint, Canva, and similar platforms
Availability to work between Barueri, São Paulo, and São Paulo, São Paulo
Preferred: knowledge of and experience with Genesys Cloud
Preferred: knowledge of and experience with Salesforce
Preferred: postgraduate qualification or certifications in finance (CPA, C-Pro R, or C-Pro I)
Preferred: experience with CRM systems and data analysis tools
Preferred: experience delivering training and onboarding new employees

Benefits

Comp & perks

No additional benefits, perks, or compensation are explicitly stated in the posting