Desktop Support Technician

Calendly

. Provide hardware, software, mobile device, and communication support to staff onsite and remotely as needed .

Posted 9/22/2026full-timeWood River • Illinois • United StatesMid-LevelSenior💰 $21 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing hardware and software support, user account management within Active Directory, and maintaining documentation standards for issue tracking. Strong communication skills and attention to detail are essential for effective end-user support and ticket resolution.

Highest-signal resume keywords

Active Directory ManagementHardware SupportSoftware SupportUser Account ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System UpdatesIssue TrackingTicket ResolutionMobile Device SupportSoftware InstallationHardware ModificationTestingDocumentation StandardsOnsite SupportRemote Support

Soft Skills

Attention to DetailStrong Communication

Certifications & Qualifications

Two-Year College DegreeSpecialized Certification

Industry Keywords

Credit UnionUser SupportOn-Call CoverageLifecycle Management

About the role

Key responsibilities & impact

Provide hardware, software, mobile device, and communication support to staff onsite and remotely as needed
Monitor and make system updates/modifications for the Credit Union's computer systems
Oversee the full lifecycle of user account management within Active Directory and various systems
Research, modify, test, and install hardware and software additions or replacements
Maintain company documentation standards for issue tracking and end-user support
Write concise, informative tickets and follow up on all tickets to resolution

Requirements

What you’ll need

High school diploma or equivalent
Two years of similar or related experience preferred
Two-year college degree or completion of a specialized certification preferred
Training or transferable skills will also be considered
Strong communication skills and attention to detail
Must be able to work and travel to different credit union locations as determined by management
Monday–Friday availability from 8:00 AM–5:00 PM
Participate in on-call 24/7 coverage on a rotational basis

Benefits

Comp & perks

Competitive salary and benefits
Opportunities for career growth
Supportive team environment