Global Repair Operations – Reverse Logistics Program Manager

Calix

. Own and govern the end-to-end RMA process, including customer returns, replacement fulfillment, repair, refurbishment, disposition, supplier returns, and inventory recovery .

Posted 11/9/2026full-timeRemote • United StatesSeniorLead💰 $113,400 - $217,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the end-to-end RMA process, including governance, operational efficiency, and supplier management. Proven ability to lead cross-functional initiatives and optimize reverse logistics while ensuring compliance with quality management standards.

Highest-signal resume keywords

End-To-End RMA Process OwnershipReverse Logistics ManagementQuality Management Systems (QMS)Cross-Functional LeadershipSupplier Performance Evaluation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Warranty OperationsRepair ServicesInventory PlanningFailure AnalysisOperational EfficiencyCost ReductionData AnalysisProcess ImprovementPerformance MetricsAsset Recovery Strategies

Soft Skills

Analytical Problem-SolvingExecutive CommunicationStakeholder ManagementLeadership Without AuthorityCollaboration

Tools & Technologies

ERP SystemsPLM SystemsRepair Tracking SystemsInventory Management SystemsQuality Management Tools

Certifications & Qualifications

LeanSix SigmaAPICSPMP

Industry Keywords

TelecommunicationsNetworkingBroadbandElectronicsHigh-Tech HardwareManufacturing OperationsSupplier QualityRepair OptimizationProduct RecoveryService Contracts

Tech Stack

Tools & technologies

ERPPMP

About the role

Key responsibilities & impact

Own and govern the end-to-end RMA process, including customer returns, replacement fulfillment, repair, refurbishment, disposition, supplier returns, and inventory recovery
Define process standards, policies, controls, KPIs, and operating procedures for return and repair activities
Drive continuous improvement to reduce cycle times, improve recovery rates, increase repair yields, and lower operational costs
Establish operational governance and performance management frameworks
Manage global relationships with third-party repair depots, contract manufacturers, logistics providers, and specialized rework partners
Own repair partner performance, including service levels, turnaround times, quality metrics, cost management, capacity planning, and contractual obligations
Lead business and operational performance reviews with repair and refurbishment providers
Coordinate deployment of repair capabilities, test infrastructure, certifications, and process improvements
Lead warranty returns, advanced replacements, refurbishment, recertification, and product recovery initiatives
Own customer-facing RMA operations, return authorization, status communications, escalations, follow-up, asset recovery, and return compliance
Ensure timely disposition of returned products through repair, stock return, supplier recovery, scrap, engineering analysis, or field replacement
Optimize reverse logistics networks and return material flows
Support product launches, lifecycle transitions, recalls, withdrawals, and end-of-life activities
Coordinate failure analysis and root-cause investigations with Engineering, Quality, Manufacturing, Customer Support, and external partners
Drive corrective actions, supplier quality programs, containment activities, and QMS compliance
Monitor product reliability trends and recommend field quality improvements
Forecast RMA volumes, repair demand, replacement inventory requirements, and recovery yields
Manage repair pipeline inventory, replacement stock, service inventory, and recovery opportunities
Partner with Supply Chain and Planning to ensure material availability
Establish asset recovery strategies while minimizing write-offs and obsolescence
Manage purchase orders, quotations, invoices, component procurement, service contracts, and repair-related budgets
Evaluate supplier performance and support sourcing and qualification of repair and refurbishment partners
Drive cost reduction through improved recovery, repair optimization, and operational efficiency
Serve as the operational interface across Engineering, Warranty Services, Quality, Product Management, Technical Support, Finance, Logistics, Manufacturing Operations, and Supply Chain
Lead cross-functional initiatives involving product recovery, engineering changes, recalls, refurbishment, software upgrades, and field corrective actions
Present operational reviews, metrics, business cases, and recommendations to senior leadership
Act as the company-wide subject matter expert for RMA, repair, refurbishment, and reverse logistics

Requirements

What you’ll need

Bachelor's degree in Supply Chain, Engineering, Operations Management, Business, or related field
10+ years of experience in warranty operations, repair services, manufacturing operations, supply chain, quality, or related functions
5+ years of experience managing third-party repair providers, contract manufacturers, refurbishment depots, or service partners
Demonstrated expertise in end-to-end RMA process ownership and governance
Experience with reverse logistics, failure analysis, product recovery, repair operations, and inventory planning
Experience working with Quality Management Systems (QMS), corrective action processes, and supplier management programs
Strong analytical, financial, and operational problem-solving skills
Proven ability to lead complex cross-functional initiatives without direct authority
Excellent executive communication and stakeholder management capabilities
Stronger preference will be given to candidates in the Dallas-Fort Worth Area
Preferred: experience supporting telecommunications, networking, broadband, electronics, or high-tech hardware products
Preferred: knowledge of warranty operations, depot repair processes, and field return management
Preferred: experience with ERP, PLM, quality, repair tracking, and inventory management systems
Preferred: background in supplier quality, reliability engineering, or manufacturing operations
Preferred: Lean, Six Sigma, APICS, PMP, or equivalent professional certifications

Benefits

Comp & perks

May be eligible for a bonus
Benefits package (details provided via employer benefits information)