Senior Tier 3 Engineer, Calix Cloud

Calix

. Own escalated technical issues and provide direct customer support for complex problems across Calix Cloud, EXOS, and Managed Services .

Posted 10/13/2026full-timeRemote • United StatesSenior💰 $72,900 - $109,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive technical support experience with a focus on troubleshooting complex networking and software application issues. Proficient in using data-driven insights to enhance customer service and technical documentation while mentoring support engineers.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsCustomer Service SkillsNetworking KnowledgeCloud-Based Technology Interest

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NetFlowIPFIXTR-069RESTHTTPSTUNJSONSQLTCP/IPScripting Knowledge

Soft Skills

Verbal Communication SkillsWritten Communication SkillsInterpersonal SkillsPresentation SkillsTeam-Oriented Mindset

Tools & Technologies

Calix CloudEXOSManaged ServicesLinux

Certifications & Qualifications

BS/MS in Electrical EngineeringBS/MS in Computer Science

Industry Keywords

Cloud TechnologyClient/Server ArchitecturesRemotely Connected DevicesProject ManagementTechnical Account Management

Tech Stack

Tools & technologies

CloudDNSFirewallsLinuxPerlPHPPythonSQLSwitchingTCP/IP

About the role

Key responsibilities & impact

Own escalated technical issues and provide direct customer support for complex problems across Calix Cloud, EXOS, and Managed Services
Identify product bugs and partner with Development to resolve customer-encountered product defects
Drive customer-impacting product issues to resolution with urgency
Collaborate with technical teams and colleagues across geographies to resolve critical customer issues
Mentor and upskill frontline Calix support engineers
Create technical documentation for internal and external audiences
Represent the customer voice across internal teams, including executive leadership
Use data and insights to explain situations, make informed decisions, and recommend improvements
Complete quarterly training on new features and technology enhancements
Focus on Calix Cloud products, including cloud and cloud-connected Wi-Fi premises equipment

Requirements

What you’ll need

5+ years of technical support and/or escalation support experience, with a background in networking or software applications
Strong troubleshooting and problem-solving skills
Ability to use data and insights to explain situations, make informed decisions, and recommend improvements
Exceptional verbal and written communication skills
Polished, mature presentation skills suited to executive-level conversations
Strong interpersonal skills
Strong technical account management, customer service, and project management skills
Strong initiative and ability to work independently
Curiosity, coachability, and commitment to continuous technical and professional growth
Team-oriented mindset
BS/MS in Electrical Engineering, Computer Science, or equivalent experience
Interest in cloud-based technology, particularly client/server architectures with remotely connected devices
Strong understanding of NetFlow, IPFIX, TR-069, REST, HTTP, STUN, JSON, and SQL
Understanding of TCP/IP, Layer 2 switching, Layer 3 routing, VLANs, QoS/DSCP
Understanding of 802.11, DHCP, NAT, DNS, firewalls, SNMP, IGMP and IPTV
Scripting knowledge (Python, Bash, PHP, Perl, or CGI)
Linux knowledge
Must work standard PST hours regardless of location

Benefits

Comp & perks

Bonus eligibility
Employee benefits package (details provided via benefits link)