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CallMiner

Technical Support Engineer

CallMiner

. Own and troubleshoot customer-reported technical issues from initial triage through resolution .

Posted 9/15/2026full-timePrague • CzechiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting skills and technical support experience, with a focus on investigating and resolving complex issues across applications, APIs, and telephony systems. Proficient in communicating technical findings to diverse audiences and collaborating with engineering teams to enhance support processes.

Highest-signal resume keywords
Technical Support ExperienceTroubleshooting SkillsLinux KnowledgeREST API IntegrationVoIP and SIP Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
TroubleshootingApplication SupportSystems AdministrationIntegration EngineeringSQLSIP SignalingData AnalysisBasic ScriptingAPI DevelopmentTelephony Support
Soft Skills
Communication SkillsOwnershipProblem-Solving
Tools & Technologies
Monitoring ToolsApplication LogsSystem LogsAI ToolsAWSAzureContact Centre Platforms
Industry Keywords
Enterprise SaaSCCaaSTelephonyData IngestionConversation Intelligence

Tech Stack

Tools & technologies
AWSAzureJavaScriptLinuxPythonSQLTypeScriptVoIP

About the role

Key responsibilities & impact
  • Own and troubleshoot customer-reported technical issues from initial triage through resolution
  • Investigate problems across applications, APIs, integrations, databases, infrastructure and telephony using logs, monitoring tools, queries and other data
  • Reproduce issues and distinguish configuration, integration, infrastructure, customer-side and product problems
  • Support conversation flows, agent configuration, API and backend integrations, telephony and connectivity
  • Support conversation intelligence and analytics, including data ingestion, capture, transcription, search, scoring, redaction, dashboards and reporting
  • Troubleshoot voice and telephony issues using SIP signaling, application logs and system logs
  • Work directly with Engineering and other technical teams on complex problems and production incidents
  • Communicate findings to customers and internal teams and contribute to documentation and support-process improvements
  • Participate in after-hours and on-call rotation as needed, responding to paging alerts and critical production issues outside standard business hours

Requirements

What you’ll need
  • Experience in technical support, application support, systems administration, integration engineering or a similar technical role
  • Strong troubleshooting skills and ability to independently investigate unfamiliar problems, form hypotheses, gather evidence and identify likely root causes
  • Working knowledge of Linux, networking and databases/SQL
  • Experience with REST APIs, HTTP and integrations, including requests, responses, status codes, payloads and authentication flows
  • Ability to use application and system logs to trace problems across multiple components
  • Working knowledge of VoIP and SIP, including basic SIP call flows and signaling
  • Ability to communicate technical findings to technical and non-technical audiences
  • Strong ownership and willingness to follow issues through resolution
  • Professional proficiency in Czech and English
  • Bachelor's degree in a technical field preferred, or equivalent practical experience
  • Nice-to-have: Hands-on Asterisk and SIP/VoIP troubleshooting experience
  • Nice-to-have: Basic scripting or programming ability, such as Python, JavaScript/TypeScript or Bash
  • Nice-to-have: Ability to use modern AI tools to investigate problems, create scripts and validate solutions
  • Nice-to-have: Experience with contact centre or CCaaS platforms such as Amazon Connect, Genesys, Avaya, NICE or Five9
  • Nice-to-have: Working familiarity with AWS or Azure
  • Nice-to-have: Experience troubleshooting production issues in enterprise SaaS environments
  • Nice-to-have: Additional Central European languages, particularly Slovak, Polish or German

Benefits

Comp & perks
  • Maternity and Paternity Leave
  • Ample Holidays
  • Fitness and Health Reimbursement
  • Tuition Reimbursement
  • Work-life balance initiatives
  • Inclusive and equitable workplace